Security
WARM connect to CPS via CRMA
What is there is a declined authorization and the CM is certain it is fraudulent?
They are welcome to apply at any time.
What is the frequency a CM can request an LIR?
A greeting should NOT be used for
Authorization of $1.00 - $1000.00
What is authorization prior to gasoline being pumped
Chuck Burchfield
What is the name of our Department Manager?
Connect COLD via CTI - select CPS (Security) Memo reason
What is when Memo/Account Notes say to connect to CPS (Security).
Must apply by phone with an AM and both PCM and SCM must give permission.
What is an eligible Joint Account?
Eligible account types to be helped in Messaging
What are all except for Corporate Card.
10 days
What is the time for a non-recurring transaction credit to appear on account.
Trey
What is the name of Dawn Strootman's son?
A STAT Account
What is when unusual purchases appear on a CM's account
Soft Inquiry
What we may pull when completing an LIR?
Only if the CM uses one first.
What is use an emoji?
3-10 days
What is the time a pending transaction may take to post - depending on the merchant?
602-599-6047
What is Julie's work phone number for compliment calls or if I need to talk to her?
Certain actions are not available until a CM contacts this division of CPS.
What is Credit Bust-out?
Only sent by mail.
What are DECLINED applications for an LIR?
Mistransfer from (racf)
What is the private note I should add if I receive a message that was mistransfered?
TXN Date
What is the date when the product is shipped?
Added benefit in 2022 for all employees, that cannot be carried over into the next year.
What is a Personal Holiday?
Memo states: Contact Info Update - TMX Deny
What is CM is blocked from being able to access the Account Center.
We no longer offer this on accounts.
What is a temporary Credit Line?
13 months of previous conversations
What is the conversation history available for a CM.
The CM entered the incorrect zip code.
What is an authorization that a merchant declines, but may not show in Orion?
Austraila
What country do some of Julie's children live in?