Insurance
The status of Molina Marketplace and Anthem Medicaid
What is OON?
We do this at the beginning of the call to acknowledge the callers request.
What is Taking the lead?
Manager of Central scheduling.
Who is Derrick Moten?
The name of the in-basket where to find scheduling error messages
What is the Staff Messages?
The area in the office where the newhires recieve assistance.
What is the Nesting Area?
The payment that is collected when a person doesn't have any insurance.
What is a Good Faith Estimate?
Whether we collect or not we should always mention this on every call.
What are copay collections and unpaid balances?
Name all supervisors of Central scheduling.
Who is Brandon, Antonio JaNice, Shay?
The icon with the question mark to submit a data integrity request.
What is the envelope icon?
Kevin's favorite musical instrument.
What is the Egyptian Ney?
When data is missing from the insurance but it is not rejected.
What is a content error?
Before you access a patients chart you need this on every call.
What is 3 identifiers?
Director of Care Connections
Who is Jennifer Tenner?
Daily Double (600 pts)
This is where you go to add or remove insurance in Epic.
What are patient guarantor and coverages?
The inbasket where you send messages for appointments you unable to schedule.
What is the CCA Call Center leadership pool ?
Your insurance index.
What is REX?
asking the patient if it's ok to place them on hold and waiting for a response. After 2 minutes of holding we should be checking back with the patient and letting them know what’s going on.
What is the appropriate hold technique?
Chief Consumer Officer, Consumer Experience and Patient Access at University Hospitals
Who is Lisa Griffin?
This appointment request makes you type in the patient’s information in order to pull up their chart to schedule.
What is Website Appointment Requests?
Tai's job outside of UH and the name of the company.
What is nutritional Services? Who is Sodexho
(Daily double) 800
This is the button in EPIC that allows you to go back and collect copays and GFE's after the appointment is scheduled.
What is REG Appointment Contact?
The mandatory component needed on every call before scheduling.
What is verifying insurance?'
Credo Values
(Name at least 4)
What is
I make those I serve my highest priority.
I respect privacy and confidentiality.
I have a sense of ownership.
I'm committed to my collogues.
I conduct myself professionally.
I communicate effectively.
The button you select when scheduling a patient to populate a CRM to close out a patients chart after scheduling .
What is Incoming Call?
All the Team Leads over Radiology.
Who is Jessica, Victoria, Shakeela, Felicia