QA TRUE OR FALSE
Failing to obtain call back number will result in a critical impact or missed target
Which of the edge series ships is the newest (currently sailing of)
Celebrity Ascent
False
Mention the correct verbiage for the following words
1. cabin
2. boat
3. Back of the ship
4. Left side of the ship
5. Passenger
1. stateroom
2. ship
3. aft
4. port side
5. guest
What is the difference between a sunset veranda and a regular veranda?
Sunset verandas are always located in the aft of the ship
If a guest decides to cancel a shore excursion onboard 4 days prior to the excursion date, they will be refunded back to their original form of payment. True or false?
false. they will be credited back to their guest account (obc)
Failing to obtain call back number will give you a missed target in which category?
Policy and procedure
Which suites get complementary unlimited specialty dining?
Royal suite and above
Not apologizing when a guest is experiencing difficulties in the app/ website will earn a missed target in...
releationship and professionalism
What is the name of the main dining room for a Aqua Sky suite? is it blu or luminae?
Luminae
Fights can be booked up to 2 years prior to the departure date. True or false?
false. Flights by Celebrity can be booked from 330 to 4 days prior to sailing.
Mention the names of the 5 areas that QA evaluates
1. resolution
2. policy and procedure
3. efficiency
4. relationship and professionalism
5. revenue generation/brand enrichment
Name the ship series that has infinite verandas available
Edge series
On which ships is the Hollywood hot glass class available?
SL, EC, EQ