Leadership
What are the 3 C's of trust?
Competence
Commitment
Consistency
The type of communication happens through body language, facial expressions, and tone, not words
What is nonverbal communication?
This approach involves looking at a problem from different viewpoints to find the best solution
What is Critical Thinking?
A quick compliment, shoutout, or "great job" is a simple way to do this for a teammate's day
What is boosting morale?
When you take ownership of your actions, decisions, and results, you're showing this quality.
What is Accountability?
Name 2 or more things that would give a high trust environment?
Dependable employees
Open communication
Consistency
High Morale
What is Active Listening?
What you do after a solution has been put in place to see if it worked
These fun, casual events-like game days or coffee chats, help the team bond and feel connected.
What is Team-building activities
This happens when someone fails to meet expectations and doesn't take responsibility.
What is the lack of accountability?
A teammate feels unheard in meetings. What leadership skills help here?
Active listening
This type of feedback helps improve performance and includes both positive and constructive points.
What is constructive feedback?
When a group thinks creatively and freely shares all ideas without judgement.
What is brainstorming?
Letting someone know their work matters and is appreciated is called.
What is Recognition
When a team member admits a mistake and works to fix it, they're showing this.
Personal responsibility
A leader delegates a task, but the employee isn't confident. What is the best approach?
What is providing support and coaching?
This is what you call it when team members share thoughts, updates, and expectations to avoid confusion.
What is clear communication?
When a problem is too big to handle alone, this is the best thing to do.
What is ASK FOR HELP
This is created when teammates trust each other, support each other, and enjoys working together.
What is a positive team culture
Clear expectations or tasks assigned to individuals to ensure everyone knows what they're responsible for
What are defined roles
A team is resisting a new change. What should a leader do first
What is communicate the "Why" behind the change.
This term describes when a message is misunderstood due to poor wording, lack of clarity, or missing context.
What is miscommunication?
This phrase describes the process of working together and using everyone's strengths to solve a problem.
What is collaborative problem solving
When a manager encourages growth, supports well-being, and celebrates success, they're showing this kind of leadership.
What is morale-boosting leadership?
When a team member regularly updates each other on progress, challenges, and deadlines, they are practicing this.
What is transparency