Funds Released
How long does an account have to be open in the order to have funds released?
6 Months
What is used to set up a payment plan for a customer?
Cure Calculator
Where do you find the information to find out if the customer is eligible for settlement in iris?
Account Information
What is the goal for aux time?
8 seconds
What coast is the Pacific Ocean?
The West Coast
A pay by phone can be set up for a secured card to have funds released? (True or False)
False no check by phone or pbp
What is used to make a debit card payment?
Where do you transfer if an account is eligible for settlement?
ESG
For PTP accuracy how often should you do your time card?
Daily
What country do French Fries come from?
Beligium
After verifying funds with bank what is the next step?
ESG Chat Tool
What does MAD stand for?
Method, Amount and Date
What is the balance have to be at least in the order to qualify for a settlement?
$30,000
What is the goal for PTP (Productive to Paid)?
63%
What is the capital of Florida?
Tallahassee
Does the customer have to be in an emergency situation in the order to have funds released? (true or false)? (Double Points)
True
What is used when a customer wants pay their balance in full?
Payoff Calculator
How long does an account have to be open for a settlement offer? (Double Points)
12 months
What is the goal for lost hours?
3 to -3
Who won the NBA finals between Cleveland Cavaliers and Golden State Warriors? (Double Points)
Golden State Warriors
What information is needed to verify a Western Union Payment?
Reference number and Amount
What is the capped interest rate for the forbearance survey?
7.4%
How many days or buckets pass due does an account have to be in the order to be eligible for a settlement offer? (Double Points)
Bucket #3 or 60 days
CC Productive Time+ Lost Hours=
Accurate PTP
What is the English word for rojo?
Red