Efficiency
What is the goal for BP?
90%
Where do you go to view verbatim survey's
ACA
In the traditional rhyme, how many mice were blind?
3
What state can you not recommend post dating a payment?
Massachusetts
How many products does Capital One offer?
5 (Credit Cards, Checking Accounts, Savings Accounts, Home Loans and Auto Loans)
78%
How is NPS categorized by?
Promoter, Neutral or Detractor
How many bones does an adult human have?
206
You don't have to track customer complaints? (True or False)
False
Where is Capital One Headquarters Located?
McLean, VA
What is the goal for PTP (Productive to Paid)? Double Points
bottom line 63%, individual goal
Customers can receive survey's through email and phone calls? (True or False)
what is the spanish word for green?
Verde
Is it considered a business intent or regulatory infraction if you do not confirm the method, amount and date before notating payment on an account? Double Points
Business Intent
Capital One is the 4th largest bank auto lender? (True or False)
True
what is the goal for lost hours?
+/-3 hours
How is NPS calculated? (Double Points)
number of promoter -(minus)number of detractors /(divided by) number of surveys
What is the Italian word for pie?
Pizza
Yes.
In what year was Capital One Found?
1988
what is the goal for Wrap up Time?
less than 8 seconds
What is the NPS goal?
48%
What sea creature has 3 hearts? Double Points
Octopus
How many Mini-Miranda states are there?
7: Connecticut, Washington D.C, New York, Oregon, Vermont, North Carolina and Hawaii
Who is the co-founder of Capital One? Double Points
Nigel William Morris