Animals
What is the largest animal in the world?
Bleu Whale
Ohana means...
Family
If you are declining one vehicle on a quote and proceeding with the others, what memo should you send?
Partial issue
Who is the receptionist at Dunder Mifflin
Pam Beesly
You open a Drivetrain file and get a pop up someone else is in the file. What should you do?
Reach out via Slack to see if they are working on it and if there's anything you should know
What is the largest species of bear?
Polar bear
Why do we even have...
that lever?
What is the only way to generate decline memos (not partial issue memos) going forward?
Through the decline process (no longer available through send letters/memos)
Raymond Holt
A member calls to remove liability/collision for winter and we've never done this before for them. Can we help?
No, this is not how our policy works
What is the national animal of Australia?
Kangaroo
To infinity...
and beyond!
You have a member who wants to speak to a supervisor bit you have been on hold for 3 minutes. What should you do?
Send a member solutions pass
What instrument does Lisa Simpson play?
Saxophone
A member says we have removed liability/collision in the past. You see this is true and they ask to do so again. Can we help?
No, we should explain our program and we cannot keep doing so. If they won't back down, call the help space.
What is the fastest land animal in the world?
Cheetah
Do you want to build a...
snowman?
A member calls to make a payment for renewal, but the policy lapsed 15 days ago. What are your next steps?
Verbally confirm no loss and take payment
What coffee shop do the Friends always visit?
Central Perk
How far in advance can you request your birthday off?
365 days
What is the name of the largest reptile in the world?
Crocodile
Hakuna matata. It means...
no worries!
A policy was cancelled 15 days ago due to lack of equity. What should you do?
Create a new quote - equity cancellations require a new quote after 5 days
Guy Fieri takes us on a cross country road trip on this show
Diners, Drive Ins, and Dives
A member from Arizona calls asking for an emissions exemption letter. What should you do?
Attempt to warm transfer to State Reporting and send a pass if you don't get an answer in 2-3 minutes.