Show:
Email Pod
RSCUST
Resources
Maintenance
Random Fun Topics
100

What is the maximum amount of emails you can hold in your Five9 queue?

50

100

What is a RCUST task?

Custom letter request

100

What procedure outlines the noting process?

Noting and Outreach Calls/Emails Expectations Job Aid

100

Where can you locate your assigned queue?

Task Tracking -> My tasks
100

Who painted the Mona Lisa?

Leonardo da Vinci

200

True or False 

You are expected to self-serve all loan updates within the email request as long as the supporting documentation is received

True

200

What comment code is placed to indicate an initial review took place? 

RSINRV

200

Who can submit a KO update request?

Anyone :)

200

True or False

We currently are able to obtain prior payment histories through the director script?

True

200

What was eBay originally called?

AuctionWeb

300

Who are the three work directors ? What director receives what type of request?

Work Directors:

-Victoria Singletary- Complaints

-Aura Rodriguez- NOE/RFI

-Robin Moore- LET

300

What is the SLA for RSCUST tasks?

5 business days

300

Where can you find the "News Flash" section?


**Bonus question**Where can you find the recently updated section?

Home page -> News Flash


**Bonus Answer** Right side panel under "Recently Updated"

300

What maintenance tasks require a special comment code for extensions?

Client Tasks 

300

What was the first Pixar movie?

Toy Story

400

What is expected within the first 48 hours of receiving an email?

Email Review and if unable to resolve an acknowledgement using the five9 email assist tool

400

What is the follow up date expectation for follow-up notes?

At least 5 business days

Including..

  • Note any tasks completed and/or escalations requested. 
  • INTERNAL:  If awaiting a task or client for follow-up, provide the notation
400

Where within the team OneNote is the ServiceMac PLS Matrix?

Under System Resource Tab -> MSP Tab

400

What task should we open if there is a missing document in DMS that is an origination document?

CRCSDO

400

What is the world's longest river?

Amazon River

500

Where can you find all important email resources/job aids?

-Team OneNote

-Knowledge Owl

-Team Cipperly (Communications)

500

What is required within the resolution note ?

Resolution Note:

**Enter resolution comment code {WCVRSL} reflecting the verbal request is resolved.**

  • Detail of method the resolution was sent (Example: Mail/Letter)
  • Who was the response sent to?
  • Actions taken and resolution of summary
  • Where is the correspondence imaged in DMS? 
    • Example: Imaged to Customer resolution folder document type 2028 in DMS
500

What helpful sub screens in P309 show effective dates, suspense applications and batch codes?

P309 /S3 shows effective date

p309 /s6 shows suspense application

p309 /s4 batch codes how payment came in/how applied

500

Which two tasks do we work on behalf of our foreclosure team?

WCFCAT & WCFCAR

500

What two substances are the main components of bronze?

 Copper and tin