All Things AmFam
Misc. Auto Claims
Team Dugan
Name That Cause Code
Misc. Trivia
100

Which side of the roof has the ridge (or the point) in the AmFam Logo - left or right?

Left

100

After how many years is a vehicle ineligible for DRP?

  • Vehicles older than 15 model years, please consider if DRP is the correct service channel due to age and condition.
100

According to a poll I took of the team back in July - what was the majority vote for favorite rainy-day activity? Options were: watching a movie, reading a book, baking, doing a puzzle/playing a board game, or "other". 

Reading a book won with 4 votes!
100

Claimant sees a squirrel run out into the road and slows down unexpectedly, causing our Insured to hit them from behind.

Rear-end accident

100

What is the largest bone in the human body?

Femur

200

Name at least 4 physical hubs of AmFam (city, state)

Madison, WI - NHQ

Other offices:

Boston, MA; Keene, NH; Nashville, TN; St Joseph, MO; Eden Prairie, MN; Denver, CO; Phoenix, AZ; Chicago, IL.

200

What is the goal for calls answered live?

 90%

200

Who does Nate Vinson report to?

Shawn Conner

200

Claimant realizes they are in the wrong lane and their exit is coming up - they merge quickly and, in the process, cause our insured to strike their rear quarter panel with the insured's front fender.

Sideswipe/Lane change

200

What was America’s first national park?

Yellowstone National Park

300

What is the name of the gentleman that started American Family Insurance?

Herman Wittwer

300

Which operating company previously had a Green Bay Packers helmet as a functioning icon in their legacy system?

CONNECT

300

Two reps on the team have spouses that are also handling auto claims here at AFICS - who are the two reps?

Sylvester (Fran) and Michael (Paula)

300

Insured is in traffic on the highway and gets rearended, which then causes them to hit the vehicle in front of them. 

Chain reaction

300

The unicorn is the national animal of which country?

Scotland

400

What was American Family originally called?

Farmers Mutual Automobile Insurance Company

400

What is the Cycle Time goal for first payment? Double points if you know the goal for receipt of claim to first service assignment!

73% (bonus point question is 66%)

400

What is Sabrina's birthmark called? A PowerPoint was sent out in May regarding it and Vascular Birthmark Awareness month. 

Port Wine Stain

400

Insured is driving down the highway and a truck in front of the insured is hauling stuff from an estate sale. A vase flies out of the truck and strikes our insured's windshield, shattering it. 

Falling object (maybe comp with subro if the truck stopped)

400

Which president was a licensed bartender?

Abraham Lincoln

500

What year was AmFam started?

1927 - almost 100 years ago!

500

What was the first mass produced electric vehicle (model)?

Toyota was the first mass-produced hybrid vehicle in the U.S. Released in Japan in 1997, the Prius went global just three years later and became a roaring success.

500

There are 9 reps on the team - who can name where each one is located in the U.S.? (points given if you get at least 5 correct - DOUBLE points if you get all 9!)

Michael - WI
Jennifer - CO
Alea - TX
Carmen - AZ
Meaghan - WI
Teresa - NV
Sylvester - MO
Ashley - WI
Kenny - AZ

500

Our insured sneezes which causes them to strike a mailbox.

Collision with stationary object

500

What company owns Venmo?

PayPal