Responses
Termination Codes
RORs
DNR Responses
Objections
100

Questions regarding info

What is When admission gets on the line, he or she can assist you

100

I am not the person you asked for and that person is at work, who am I?

What is, Wrong Party Contact

100

I love your company, I will reach out to your company on facebook to get a quote, thank you. Oh, Ill transfer you now. 

What is, Professionalism and Conduct-DO NOTS

100

Im not interested and have a great day

What is, Not interested

100

Im driving right now, but go ahead and call me back later, please.

What is, No time to talk 

200

You don't have the program I want


What is, We have an Admissions department that can help you evaluate what you need and if our programs will fit.

200

Im the Right Party Contact but I don't have my high school diploma or GED. 

What is, Right Party Contact - No High Diploma/GED

200

Hello, This is Mercedes Maxwell calling on a recorded line on behalf of Colorado Technical University. 

What is IRC Scripts and Resources-DOs
200

I dont remember requesting this information. When did i do that

What is, When did I request that information

200

I dont want to go to an online school at this time. I want to go to a campus for computer classes. 

What is, Wants Physical Campus 

300

No Time to talk 

 What is, understand you're busy; I have a couple of quick questions for you so admissions can provide you with the information you requested or setup a better time to talk.
300

I am the Right party Contact, I work for UPS, and I was transferred. 

What is Transfer, EAC Transfer

300

Trust me, I know that admission can help you get the grants that you want! 

What is, Outcomes and Claims-DO NOTs

300

I dont know if im even interested in going to your school because you guys call all the time. 

What is, Another statement

300

I went to your school but the Professor was very rude and did not help me when I ask questions. 

What is, Teacher was awful 

400

Does not speak English

Unfortunately, we are unable to move forward with your request for information regarding our degree programs due to all classes and lectures being taught in English. Thank you and have a great day.

400

I am not the Right party contact but I am interested in the information. I am not in the system and I am transferred. 

What is, New Inquiry

400

OH, you are a veteran. Were you honorable discharged?

What is, Protected Class questions and Anti-Discrimination-DO NOTs

400

Hey, you say your school is in Colorado but the number says you are calling from Florida. 

What is, Local ANI Concerns

400

I was previously in school at another college but I didnt finish and now I have those loans before I can return to school. 

What is, Still owe student loans

500

You call too much

What is, I do apologize, however we have been trying to ensure that you receive the information you requested. I will get admissions on the line that can make sure that this happens. 


500

My name is Brittany Spears but im not really Brittany Spear. 

What is, Reject Fake name

500

I'd like to kindly remind you this is a professional call, I'd appreciate it if we can continue with appropriate language so I can get you the information requested"

What is, Professionalism and Conduct-DOs
500

I know admission is on the line but I dont know if this is something I want to do at this time. 

What is, Objection after Transfer

500

I know admission is on the line for me but I truly dont want to go to college. Can you cancel my request. 

What is, DNC request after Transfer