Show:
Claims
Online
100

Where do you transfer bill pay claims?

Claims Online 

100

What is needed to be verified before we can help a sub user, or before they can be transferred to bots?

Security Code

200

Where do you send Digital Wallet transactions dispute?

Retail claims online  

200

What needs to be done before transferring customer to BOTS/COTS? 

High Risk Authentication 

300

How can your customer check the status of a claim?

400

If a client set up an RPT to the incorrect payee or with incorrect information where should the client be sent to?

COTS/BOTS

500

What inquiries should never be transferred to Retail Claims?  (4 answers)

  • ACH was rejected
  • Proof of Payment is needed
  • ATM shorted funds (non-Chase Customer)
  • Non-Fraud check issues