COMPLIANCE
This is needed to pass QC with an Auto Pop Verification.
What is first. last and zip code
RTB for short.
What is raise the bar
Must be checked if canceling a car rental
What is the new car rental policy
The vendor information is found in this area
What is under Booking details, Activity section
This is one year for the ticketing date.
What is ticket Validity
Non-Booking hotel disclosure
What is Availability and prices are not guaranteed until confirmed.
This is what must be asked before closing the call
What is, Is there anything else I can help you with
A government requirement on all new air bookings
What is Check OFAC list
Once launched this information will be found under flight details
What is the Fare Rule information
When it says Issuance must be made within 24 hours after change of the reservation, this can not be given.
What is a future travel credit
Needs to be verified if only Trip id given
What is verify one of the trip details
Needs to be added to the call to get gold. (one word answer)
What is Value
Typed into Worldspan to add an ARNK
What is
/1 enter
0A enter
This is in the component’s column
What is Type of travel including in that booking
This is only allowed until 11:59 pm the next business day on an air booking.
The void window?
Acronym is FPD.
What is Full Price Discloser
The reflects confidence, interest and enthusiasm in taking care of a customer
What is Tone or Can-do attitude
This is the code to change the Taw line
What is 7@T//date/message
Is the column on the order history page that will show canceled/pending/partially canceled/cancel pending
What is the Status column
This is done in Maui when we have a fully promised refund.
What is Components only
Is said when quoting a price.
What is includes taxes and fees
This is considered target score for QA
What is 75%
The Activity advisory given after you give the email advisory.
What is You will need to fully review and print out the activity voucher that will be sent in your email confirmation. This voucher is required to be presented to the activity vendor and includes important information about confirming your [tour, transfer, or activity times]
The voucher for activities is found here
What is under Booking details, Activity section
This must be done through out the day to prevent defects.
What is check your QUEUE