Daily
Scheduling
Calls
Quality
Communication
100

Do this for assistance

What is ask for help?

100

Our hours and days of operations 

What is 8AM - 8 PM 7 days a week?

100

These are included as part of the demographics.

What is Name, Address, County, Phone Number, and Email address?

100

This is a minimum quality average you must be above.

What is 94%?

100

Goal of our management team

What is to develop well rounded agents who can grow and develop here at Bloom and help you achieve your goals?

200

This is the system you should be logged into to at the start of your shift 

What is AMCAT?

200

The time our Closers must be done with lunch.

What is 4:30PM?

200

Time to stay under for wrap up

What is 2 minutes?

200

This is our proper hold procedure.

What is ask to place the caller on a brief silent hold for no longer than 2 minutes - Do not leave the caller on hold for longer than 2 minutes without checking back in - Thank the caller for holding? 

200

This is quality is expected of all employees

What is communicate openly and professionally?

300

Attendance line phone number

What is 812-961-4931?

300

Schedule requests should be turned in by this time. 

What is by Monday the week prior?

300

You are expected to do these types of calls on our program

What is Inbound and Outbound calls?

300

You follow this process during all sales calls.

What is utilize the sales process?

300

The minimum number of times you will meet with a coach weekly

What is once a week?

400

You do this before taking break or lunch

What is check with a manager?

400

The time our Openers must be done with lunch.

What is 1:30 PM?

400

This type of offense is terminable.

What is work avoidance?

400

These are some locations where to find plan information. 

400

Use this tool to contact our management team.

What is Teams?

500

Do this to keep your system up to date

What is restart your computer every night?

500

Everyone needs to be periodically available for these 2 shifts 

What is closing at least one night a week and working at least one shift during the weekend?

500

You answer the phone within this time period.

What is 5 seconds?

500

Historically our number one mark down

What is gathering/verifying demographics?

500

Topics we talk about in one on one meetings

What are Goals, Ideas, Quality, Areas for concern, Opportunities for improvement, and Successes?

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