Tasking
What is the correct template for a refund?
Refund 0.00 to (Visa, MC, AMEX, Discover) 1234, refund reason (cannot afford/member experience/no firearm), cx acct / keep acct active
Can an Authorized User cancel an account?
No, we need the primary's permission.
What is the deceased member process?
Collect date of passing, reach out to SupQ or email lead's inbox for cancellation
What living organism has existed longer than trees?
Sharks
Whose Sheriff is named "Tom Green?"
Michelle
If a member calls in to cancel, they have a dual explore w/ primary having eshield, how many cancel tasks would this be?
3 cancellation tasks
If a DEFDEN member is wanting to cancel, can you offer Legacy as a save tactic?
What is "no?"
Future dated cancellation tasking can still be used.
True or False:
False
What is Scotland's mascot?
A Unicorn
Who in the team has no favorite ice cream?
Brandon
What information needs to be included in an "attorney required" task?
Member's legal question and plan type (only include phone # if different from what's on the acct)
Which states are we prohibited from offering any discounts for?
CA and FL
After all subscriptions on the account are cancelled the account status should remain active.
True or False:
True
What land animal can hold their breath longer than a dolphin?
A Sloth (not a whale)
Who in the department is a Jiu Jitsu professor?
Dean
What is the correct tasking for a Loyalty Reinstatement?
Sale New Member / Plan Type Legacy
and
Eshield / Plan Type Eshield
What locations do not have Civil Liability available?
New Jersey, D.C., Hawaii, and Minnesota
Who is the attorney/law firm for the South Texas Region?
Burdette Law Group
What social media platform has more users than the populations of China and India?
Facebook (users 2.89 billion)
China/India population (1.4 billion)
Who is the youngest person in leadership?
Breigh
What constitutes as a non rebuttal cancellation, and how is this tasked?
Deceased, Moved out of Service Area and Medical (terminal)
Type: Other / Subject: Non Rebuttal Cancellation
Which state(s) do not have a waiting period for Eshield?
IL
When a member is needing a new member card; should we use "Mail Review," or "Mail Request Information?"
Mail Request Information
What country borders the UK?
Ireland
Who owned a BBQ Shop with their dad?
Richard
- will accept Rick