PROCTORING
Initials need to be added within this many minutes after receiving a session.
What is 2 minutes?
Used to be called "Cases" in Salesforce.
What is a "Conversation" in Kustomer?
Used to be "Omni-Channel" (aux code) in Salesforce.
What is a "Status" in Kustomer?
This is the number of letters in the alphabet.
What is 26?
This is the longest river in the world.
This is when to select "offline" status.
What is End of Shift? (EOS)
Used to be called "Case Number" in Salesforce.
What is a "Conversation ID" in Kustomer?
Used to be "Case subject" in Salesforce.
What is "Conversation Name" in Kustomer?
This is James Bond's code name.
What is "007"?
This is the coldest place on Earth?
What is (east) Antarctica?
This is where KB's can be accessed.
What are the Kustomer Search or Internal Kryterion Help site?
What is a "Customer" in Kustomer?
What is a "Assign" in Kustomer?
This is the name of Barbie's little sister.
Who is Skipper?
These 4 states Border Arizona.
What are California, Nevada, Utah, and New Mexico?
This is the most obvious example of "test item theft".
What is taking a picture of the exam?
Used to be called a "Case" in Salesforce.
What is a "Note" in Kustomer?
Used to be called the "Account" (client) in Salesforce.
What is a "Company" in Kustomer?
This was the youngest U.S. President.
This was the U.S.'s First national park.
What is Yellowstone?
This is the ADA for all sponsor "Events".
What is "Notate only, unless Test item Theft"?
Used to be called "Indexing" in Salesforce.
What are "Attributes" in Kustomer?
Used to be called "Resolved" in Salesforce.
What is a "Mark as Done" in Kustomer?
This temperature of water freezes fastest. (Hot or cold.)
What is Hot water? (due to Mpemba effect)
This country touches all 4 hemispheres of the Earth.
What is Africa?