Admin
7 AM- 7PM
What are our Call out Hours Mon-Friday?
Registered vehicle owner
What report would be ordered when the claimant is unknown but there is a known tag/plate number?
What is multi-car collision COL?
400
Purpose/Action and Result
What does the acronym PAR mean?
2 business days from date of loss
How many days of storage will State Farm pay for insured?
New Claims
What should be completed within 24 hours of receiving
Lane changes, both parties backing, multi-vehicle accidents, and intersections
What Scenarios Are Not Considered Clear Liability?
What is partial theft COL?
332
For towing, storage mitigation or rental
When should a super high 1-day calendar be set?
Staff GV or We Go Look
If vehicle is determined to be an ETL, but insured refuses to have it moved to salvage and vehicle is not incurring storage charges at residence, what should inspection options be?
855-341-8184
What is the express contact #?
Yes. Claimant Needs A QFC
Is A QFC Necessary When Reported by Insured and Liability Is Unclear? If So, Who Needs A QFC?
What are first party injury COL?
S, Q, T, and Z
Final payment, nothing else is expected to be paid out
What is payment code 1 used for?
Massachusetts and Rhode Island
Vendor Assist and Photo Estimate is not available in what states?
5:00 pm
When does outbound calls stop during holiday work hours?
Insured, insured spouse, insured's relative, resident relative, different driver (listed and unlisted), agent's office
Who Counts As An Insured?
ERS or Emergency Road Side
What is 500?
25 days
How many days are initial rental reservations required for claimants?
RVs, motorcycles, box trucks, trailers, antique/exotic vehicles, located at shop, or PTL/ETL
What does not qualify for Photo Estimates?
Thanksgiving and Christmas day
What are the 2 days of the year outbound calls are not allowed?
Duties owed, Actual damages, Duties breached, and proximate cause
What are the 4 elements of negligence?
This would be a comprehensive coverage. If only collision coverage is carried, then the fire is not a covered loss.
What type of coverage would this be? Insured vehicle catches on fire which causes the driver to lose control, and a collision follows.
Cars, SUVs, trucks under 17,000 lbs, motorcycles with ERS, RVs with broadened coverage
What vehicles qualify for Agero towing?
$5,000, must be sent to property complex
What is the limit of express handling for property damages?