Disney
Full Service
Pop Culture
General
TTL Assisted
100

 How many Toy Story movies are there?

4

100

There are only how many documents a TPA can ask for on every Welcome Phone call?

Key 23 Documents

100

Who played the role of Tony Montana in the film Scarface?

Al Pacino

100

How many sides does a triangle have?

3

100

How can a customer file prior year returns from 2020-2022?

By Purchasing TurboTax Desktop (TTD)

200

Whose castle is the centerpiece of Magic Kingdom?

Cinderella 


200

With the Digital TPA experience what should you do before begining to preparing the return?


confirm the client uploaded the correct documents before starting the tax preparation process

200

What insurance company has a fictional spokesperson named Flo?

Progressive

200

Which planet is known as the "Blue Planet"?

Earth

200

How does a customer clear and start over and at what point is this no longer an option?

By going to Tax Tools on the left-hand menu of TurboTax Online (TTO)

 -Sign in to the mobile app and select More from the bottom menu.

Once they have paid or registered the product. 

300

What is Mickey Mouse's Original character name?  

Steamboat Willie

300

What are the 4 keys to delightful service?

  • Security
  • Empathy
  • Quality
  • Efficiency
300

What is the most watched YouTube video of all time?

Baby Shark 

300

Who was the first woman pilot to fly solo across the Atlantic?

Amelia Earhart

300

How/where should a customer ask for refund? 

With the Refund Request Form

400

Who composed the musical score for Tarzan?

Phil Collins

400

What is the best practice for explaining a tax outcome to a customer? 

Use Smartlook to review the summary screen with your client.

400

 How many husbands did Liz Taylor have?

7

400

What part of the human body can regrow itself in three weeks?

What is the Liver? 

400

Where can a customer compare MFJ vs MFS or estimate their tax refund? 

TaxCaster/Tax Calculator

500

Who is the main character in The Hunchback of Notre Dame?

Quasimodo

500

Every dashboard notes using the DIRECT format: What does DIRECT stand for? 

  • Date
  • Issue
  • Resolution
  • Expected Completion Time
500

What musical features the characters Elphaba, Galinda, and Fiyero?

Wicked

500

What's the name of the mathematical theorem that allows you to calculate the length of a side of a right triangle?

The Pythagorean theorem

500

If a customer can not gain access to their account and they have exhausted all forgot password options what will they use? 

Account Recovery Form/Request