CS F.A.Q
CS Trivia
NON-CS Trivia
Quirks
100

When working on a ticket, what are the three R's every agent should do?

RESEARCH, REACHOUT, & RESOLVE

100

When is the next pitch-in?

August 23

100

What genre of music is Stevie Nicks known for?

Soft rock

100

What was the first feature-length animated movie ever released? (Hint: It was a Disney Movie)

Snow White and the Seven Dwarfs

200

When reaching out about product to our non-CS teammates, what must you always include in your communications 

The Sku number and Sales Order number

200

Who has the longest seniority date?

Laura B.

200

How many colors are in the rainbow?

7

200

Which country invented ice cream?

China

300

Where can you find important important updates after Team Huddle?

In The Announcement Channel 

300

Who is the Team Lead?

Brandi

300

What is the rarest M&M color?

Brown

300

Which is the only edible food that never goes bad?

Honey

400

Why are schedules so important?

Phone coverage

400

Who is our brand new sports client starting in the fall?

Chicago Bulls

400

What is the name of the World's largest ocean?

Pacific Ocean

400

What “C” term refers to an intact male horse that is four years of age or younger? It is also the name of a member of the NFL franchise based out Indianapolis.

Colt

500

What is the best way to inquire a discount code?

The manager channel in teams

500

What tool helps you respond to customers?

Canned Responses

500

What is "cynophobia"?

A fear of dogs

500

What is the State Flower?

Peony