CS F.A.Q
When working on a ticket, what are the three R's every agent should do?
RESEARCH, REACHOUT, & RESOLVE
When is the next pitch-in?
August 23
What genre of music is Stevie Nicks known for?
Soft rock
What was the first feature-length animated movie ever released? (Hint: It was a Disney Movie)
Snow White and the Seven Dwarfs
When reaching out about product to our non-CS teammates, what must you always include in your communications
The Sku number and Sales Order number
Who has the longest seniority date?
Laura B.
How many colors are in the rainbow?
7
Which country invented ice cream?
China
Where can you find important important updates after Team Huddle?
In The Announcement Channel
Who is the Team Lead?
Brandi
What is the rarest M&M color?
Brown
Which is the only edible food that never goes bad?
Honey
Why are schedules so important?
Phone coverage
Who is our brand new sports client starting in the fall?
Chicago Bulls
What is the name of the World's largest ocean?
Pacific Ocean
What “C” term refers to an intact male horse that is four years of age or younger? It is also the name of a member of the NFL franchise based out Indianapolis.
Colt
What is the best way to inquire a discount code?
The manager channel in teams
What tool helps you respond to customers?
Canned Responses
What is "cynophobia"?
A fear of dogs
What is the State Flower?
Peony