Online Banking
This is where a personal OLB customer can go to unlock themselves.
Account recovery, Unlock User.
Customer Care cannot accept a loan payment if the loan is past due by this many days or more.
16
This needs to be turned off in Intercept when a customer reports fraud on their debit card.
ABU (Automatic Billing Updater)
You've locked yourself out of a FMB system. Use this type of ticket to get unlocked.
General Ticket.
This president purchased the Louisiana territory from the French in 1803.
President Thomas Jefferson
True or False:
Neither usernames or passwords are case sensitive for consumers.
False
True or False:
Credit Control does not charge a fee to process payments
True
This is how many days a customer has to validate a falcon alert transaction
This is how long the dispute resolution timeline is for an ACH transaction.
45 days
This is the name of the first permanent English settlement that was founded in 1607.
Jamestown, VA.
What does a business customer have to do in order to add their personal account to their business online banking and what form needs to be completed.
Visit the banking center for a work around form.
Per the HUB, this is how a customer can pay off a Master and Tranche Installment loan.
Within the Banking Center
This is the form (and the category with sub-category) that needs to be submitted when there are 'First Party Fraud' notes
MyOPs; category Bank Protection, sub-category First Party Fraud
This is the three letter code to use when ordering a new HELOC card
H20
The pamphlet 'Common Sense' was written by this author.
Thomas Paine
This is how long a business customer can expect it to take for their business OLB enrollment to be processed.
1-3 business days.
If a customer is wanting to pay more than the minimum payment for their car loan, how many monetary forms will need to be completed.
First party fraud or the "Case resurfaced"
Treasury Management will receive calls regarding these subjects:
Positive Pay, ACH, Wires, Lockbox, Remote Deposit capture.
She was an escaped slave that became a conductor on the Underground Railroad and assisted over 300 slaves escape to freedom in the North.
Harriet Tubman
Where can a customer find instructions on how to set up an ACH?
First Merchants website, click on Commercial, then Online and Mobile Banking; ~~~User Guides or Videos has step by step instructions~~~
If a customer forgot they had an ATS set up at the banking center and also made an online payment, this is what the customer needs to do in order to receive the funds back and not applied differently.
Customer needs to go to the banking center to complete a LIP (loan in process) ticket.
This is the phone number a customer needs to call to validate Falcon transaction(s).
855.961.1602
Treasury management will answer questions regarding these subjects.
Pending or processing enrollments, BOLB, Business Maintenance Requests, Treasury Management Officer questions, Treasury Management Sales Associate questions.
This man became one of the best-known black abolitionists in the country. He was a former slave as well.
Frederick Douglas