Metrics
CLF is the acronym
What is Closed Loop Feedback
The group this website was made specifically for
Who is HBW or virtual teams?
The max amount of time you have to turn in an expense report for internet reimbursement
What is 30 days?
What is Gloriela Nunez?
How many occurrences = a UN
What is 5 occurrences?
The 2 metrics for 3MMs
What are FCR and Compliance?
Name 2 tab categories within the ABO connected workforce site
What are Policies & Procedures, Equipment setup, Avaya One X, Login Guides, MyATSC CCC, Info & FAQs, Leaders
Fill in the blank: In-tangibles awards are due every _______.
What is QTR?
The amount of team members excluding your leader
What is 13
?
Department you contact for benefits questions
What is AskHR?
The transfer percentage maximum
What is 33%?
The tab category where you will find the HBW Move Request Process
What is Policies & Procedures?
The place where you find most of our call handling standard processes and policy guidelines
What is RA?
The platform we use to communicate as a team
What is MS teams?
Process for calling out
What is contact attendance line and let leader know?
The 3 factors that contribute to AHT
What are talk time, ACW & hold time?
The tab category where you will find How to conference/warm transfer
What is Avaya One X?
The process for claims what if scenarios
What is transfer to agency?
The channel name we use for important information
What is Need to know?
The system you use to schedule PTO
What is Verint?
The 5 metrics for 2020 PDS goals listed in DAP
What are Adherence, CPPH, FCR, NI (silence), CLF?
CCC Home Based Worker (HBW) Overview Article will appear once you click on this tab category
What is MyATSC CCC?
February's Team goals for FCR & CLF
What are 92% and 85%?
The things that are considered occurrences
What are tardies, calling out non-scheduled PTO, no call no shows