eSource
The playbook found within eSource intended for use in negotiating and completing a deal for Cloud Services. This playbook describes the standard practices and policies across contracting, pricing, and various transactional options available within the life cycle of a Cloud Service.
What is the Cloud Global Practices Playbook?
Name two ways we win against Salesforce.
Better price & one platform (fewer integrations/fewer 3rd party vendors/less reliant on partner network)
What does ATR stand for?
Available To Renew
What needs to be included in DAS approvals to ensure the DAS gets assigned to the correct Tier 1 Approver.
What are tags?
The level of approval that is required for a delayed start (AKA delayed provisioning or future start date) of 90 days.
What is Tier 1?
The solution that lets companies add widgets into selected parts of a customer journey, proactively asking them if they need help, and then allowing HD voice, HD video, ID verification, or screen sharing interactions to be established with an associate using a single click.
What is Live Experience?
Service Level Agreement
The Q1 cutoff date for orders <$200k TCV that cannot be completed via Unified Customer Checkout.
What is August 27th, 2020?
The maximum transaction size that requires credit card payment.
What is $2,000?
The 4th stage in the Service Maturity Model (the first three are: Inbound Service, Foundational Service, and Advanced Service). This stage is about driving the next level of service with predictive, connected insights to offer proactive service across the customer's preferred channel that predicts customers' needs and challenges before they happen.
What is Beyond Service?
What does OIP stand for?
Order Information Portal
The minimum discount percentage that requires GVP approval.
What is an 85% discount?
The 3 documents that make up the Service Specifications of a Cloud Services subscription. These 3 documents are linked to a standard Cloud Services Agreement (CSA).
What are the Service Descriptions, Data Processing Agreement, and the Cloud Hosting & Delivery Policies?
Name two additional features that come with OFSC Enterprise (vs. OFSC Professional) edition.
Street Level Routing (considers one-way streets, stop signs, recent construction, etc.), Real-Time Traffic (accurately predict arrival times), Capacity & Quota (manage resource supply & demand), Forecasting (forecast future resource requirements)
The acronym for the process which began as Project Halo, enabling customers to effortlessly purchase Oracle Cloud Services with the click of a button via a simple and stress-free interaction, and allowing Sales Reps to complete an order significantly faster than anyone else in the Cloud.
What is ABE (Accelerated Buying Experience)?
Approvers that must approve a DAS prior to hitting the Tier 1 Queue (not including Sales Rep or Tier 3). Examples include: EQ, Collections, Credit, KAD, etc.
What are parallel approvers?
The date that the most recent Oracle Cloud Approval Matrix (OCAM) was released.
What is June 12, 2020?
What are the three metrics that Oracle Digital Assistant for SaaS can be priced on?
Hosted Named User ($6/month), Hosted Named Employee ($2/month), per 1000 Sessions ($275/month).
What do the 2 different acronyms for CSI stand for?
Customer Support Identifier, Customer Success Index
The 5 minimum attachments required for a DAS when doing a Mid-Term Subscription Change (aka Supersede).
What are the comparison template, the discount template, the GSCO approval, a copy of the current signed OD (and any expansion ODs), and the customer's CSA?