STATE FARM HISTORY
Who is our current CEO?
Michael Tipsord
Who is the director of acquisition?
Jen Royal
Who qualifies for the good student discount?
Good Student Discount (GSD) requires the following:
Answers > Auto > Private Passenger > Discounts > Good Student Discount
What is the first thing you must do when doing a quote for homeowners or renters?
Check PBIR
What process do you use when the customer cannot receive the verification code?
Escalated Verification
When and where was State Farm founded?
Bloomington IL, On June 7th,1922
Who is the Acquisition Manager for Dallas?
Pete Madden-DAL
For an extra 100 points name another Acquisition manager.
What is the DSS disclosure?
Do you consent to enroll in Drive Safe & Safe Mobile? We will mail you the full consent and you can discontinue at any time if you are not agreeable to the terms.
How MUST coverage A be determined in a Homeowners quote?
ERC TOOL
Estimated Replacement Cost
When must the Consumer Notification Disclosure be read to the customer?
When the customer is requesting a quote for a different state.
During a warm transfer prior to providing a quote.
Since when has State Farm been the number one Auto insurance company in the United States?
1942
When can an acquisition specialist write a standalone recreational vehicle policy?
never
What coverage generally requires a selection/rejection form when declined?
In Illinois, what specific endorsement needs a waiver to remove this coverage if it falls in a certain county?
You pull up an ECRM profile for a customer and there is no active products. What MUST you read?
Do Not Share word Track
Name 2 of the lines of business within State Farm
Property and Casualty Insurance
Life and Health Insurance
Annuities
Mutual funds
Banking products
What information MUST you collect when you are creating an ECRM profile?
Name
Phone number
Address
Email Address
PRO102167
An unrelated family friend who moves in with current policyholder. The friend drives their own vehicle and the PH vehicles. Should this person be part of the household?
Yes
What is the max dwelling coverage an acquisition specialist can bind?
$1.5 Million
What must be read after pushing buy now on Integrated Auto?
Notice of Privacy Policy.
Extra 100 points can you say it in your own words.
What day did ACQ start taking calls?
May 2nd, 2020
Which dept should this call go to?
Existing PH has 2 cars and a home. They are adding a second home.
ACQ/R1/R2
neither, the agents office should handle this. CCC can only quote homes that used/lived in 52 weeks out of the year.
If you used the transfer tool it would tell you to RTA.
Can we bind if we see surrendered license on the MVR?
Yes, only if the other states license is valid.
The customer surrendered his or her license to the DMV. This person may no longer wish to drive, has a poor driving record, or is moving from one state to another.
Answers > Auto > Private Passenger > Applications – Eligibility > EUR – Motor Vehicle Record
For dwelling coverages $1.5mil or greater what must an insured have to qualify for SF coverage?
Fire and burglar alarm system reporting to a central station, dead bolt locks, and a fire extinguisher.
What is considered Sensitive Personal Information (SPI)?
Social security number
Drivers license numbers
Credit card numbers
Bank account numbers
Name,DOB,State grouped together