Team B questions
Team A questions
AUTO
FIRE
COMPLIANCE
100

What department is Aaron leaving us for?

Underwriting as an underwriting service assistant

100

Who on our team has been a foster parent?

Jeanine

100

At what can cause GSD to cancel besides grades? 

A driver reaches age 25.

State Farm® does not receive the required annual documentation for all qualifying drivers that are current students.

An additional driver that does not meet the GSD requirements is assigned to the vehicle.

Answers > Auto > Private Passenger > Discounts > Good Student Discount > Qualification Tab

100

What is the first thing you must do when doing a quote for homeowners or renters? 

Check PBIR

Answers > Fire > Homeowners > Applications – Workflows > Fire Rate Quote

100

When is Do not share read?

Third party warm transfer or the customer was not originally on the call

KA203855

200

Where did Ramon drive to this weekend?

CA

200

Whose DSS discount because he drives too much?

Travis

200

What coverage generally requires a selection/rejection form when declined?

Underinsured and Uninsured 

Answers > Auto > Private Passenger > Coverages > Coverage Information > selection/rejection Forms Tab

200

How MUST coverage A be determined in a Homeowners quote? 

Applications must be 100%–130% for Coverage A based on ERC tool.

PRO200933

PRO200923

200

When must the Consumer Notification Disclosure be read to the customer?

When the customer is requesting a quote for a different state.

During a warm transfer prior to providing a quote. 

PRO200845

300

What is Tricia's son's name?

Patrick

300

What movie did Alex rent out an entire theater to see?

Wonder Woman

300

What is the initial discount for DSS and what coverages does it apply to?

up to 10% off major coverages including:

BIPD

MP/PIP

Comp and Coll

Answers > Auto > Private Passenger > Discounts > Drive Safe & Save Mobile > Pricing Tab

300

I have a boat from 2002. It is valued at $49,400 operated only in Lake Okeechobee, which happens to be the largest freshwater lake in the state of Florida. Can you quote my boat?

No, CCC cannot write boatowners in FL

PRO200933


300

When is notice of privacy read? 

When binding a policy

KA203855

400

What is Tony's Favorite emoji?

Running man

400

Who would rather be playing guitar right now?

Nykolas

400

An unrelated family friend who moves in with current policyholder. The friend drives their own vehicle and the PH vehicles. Should this person be part of the household? 

Yes

Answers > Auto > Private Passenger > Applications – Eligibility > Household Definition

400

What is the max dwelling coverage an acquisition specialist can bind?

$1.5 Million

Answers > Fire > Homeowners > Applications – Workflows > Fire Rate Quote > Qualification Tab > Binding authority

400

What is considered SPI and what can you not do with it?

(4 examples)

SPI includes but is not limited to this data regarding an individual:

  • SSN (U.S.) – including when used as a Tax Identification Number (TIN)
  • Social Insurance Number (SIN) (Canada)
  • Driver's license number or state ID card number
  • Credit card or debit card account number
  • Financial account numbers
    Example: Bank deposit account number, mutual fund account number, or accounts with revolving access to credit
  • Medical information
  • Protected Health Information (PHI)

NPI and SPI cannot be copied and pasted or placed into free-form electronic mediums such as email or scratch pad. Do not repeat SPI and NPI data back to customers.

KA203848

500

Who is Daren's favorite scientist?

Marie Curie

500

Who will never be allowed into the office because they are always traveling? 

Paul

500

What state can we write an auto policy for a driver with a suspended license and what company are they eligible for?

North Carolina and Facility Plan X

Answers > Auto > Private Passenger > Applications – Eligibility > Driver’s License Topics

500

What are the basic special limits for HO/renters? 

Theft of jewelry and furs 1500/2500

Theft of silver and goldware 2500

Theft of firearms 2500

Business Property (any named peril) 1500

Answers > Fire > Homeowners > Charges and Options


500

When is the MN pamphlet sent and where can it be found? 

Whenever binding a MN policy BEFORE taking payment

KA107578Answers > Auto > Private Passenger > Applications – Workflows > NECHO Raw New Workflow