General doTERRA
What is the non-profit organization that doTERRA sponsors?
doTERRA Healing Hands
retail, power of 3, unilevel, fast start, empowerment pool, leadership pool, diamond club pool
What is the name of the scary clown from the Stephen King Franchise 'It'?
Pennywise.
Tell me one of the BOGO promotions from last/this week.
Europe: Intune for Juniper Berry
Deep Blue Touch for AromaTouch
On Guard Softgels for Oregano
Siberian Fir for Douglas Fir
Console for Adaptiv Touch and Forgive Touch
South Africa: Island Mint for Citronella
Elevation for Melissa Touch
Northern Escape or Siberian Fir
Serenity for Wintergreen
Spearmint for Lime and Terrashield
What is the average of amount of pieces each house hands out to trick or treaters?
20 hours per week, follow attendance policy, 93% schedule adherence, no disciplinary action, complete KB checks, good interactions, aftercall below 27%
Can members reselll product?
Europe: If a member inquires about whether they can or cannot resell product in Europe, please use the following word track. We will always refer the members to Compliance in this situation.
"Thank you for your inquiry about reselling dōTERRA products. Our Compliance Department is ready and able to assist you with your questions and concerns regarding this matter. Please email compliance@doterra.com for further assistance."
ZAF: Yes?
What animal did the Puritans associate with witchcraft, resulting in the animal being associated with bad luck?
Black cats.
When are the first batch of holiday products released this year?
November 1st!
What were the first-ever fun-size candy bars?
Snickers and Milky Way
What should be your eventual goal for amount of emails sent per hour?
3-5
The sponsor is____
A Wellness Advocate who has another member placed directly underneath them
In the Disney movie Hocus Pocus, what song do the Sanderson Sisters perform at the Halloween party?
I Put a Spell On You, a song written by Jay Hawkins
Are we able to pay for orders using PayPal in DTX?
NOPE
What is the most popular Halloween candy in America?
(as of 2019) bonus 100 points if you also get the 2nd most favorite.
1. Skittles
2. Reese's
Our vision is to generate revenue, increase customer loyalty and___
Capture customer feedback
Explain CV (Commissionable Volume)
Commissionable Volume (CV) is the number that the monetary amount of earnings are based off of. There is no universal calculation used to determine the CV of an item. The finance team has a method of analyzing the cost and amount we profit off an item, and they use that information to derive the CV. As this calculation is not available to us, if a member asks, simply tell them it's a process done through our corporate finance department that we don't know much about.
How many 'Nightmare On Elm Street' movies have come out to date?
The franchise boasts of a whopping nine films!
What did one of the questions in the KB cover this week?
Europe: Credit Card Errors, Paypal, reminders from our finance SME's, how to handle email only members only.
ZAF: customer feedback, members creating their own websites, email only members
How many pounds of candy corn are produced each year?
How many pounds of candy corn are produced each year?
According to the Call Center Theme, what two things can you do to increase customer loyalty? (Or what are the three E's)
Empathy, Effort and Educate
What is Dynamic Compression?
Associated with Unilevel. When a Wellness Advocate’s Rank does not qualify the Wellness Advocate to receive a bonus of a level associated with higher Ranks, the bonus will roll up and be paid to higher ranked Wellness Advocates who do qualify for the bonus on the higher level
How old was Mary Shelley when she wrote Frankenstein?
She started writing Frankenstein when she was 18, and it was published when she was 20.
What change in Diamond Club was announced today via a Teams update/comment?
There has been a change to the way Diamond Club participants are marked in DataTrax. Participants will now be marked with a "D" instead of a "Y" on Flag #11! With the transition, there have been technical difficulties with the Diamond Club Portal. Please continue to follow the procedures for DataTrax Diamond Club enrollment exceptions with this change in mind.
What was the original name for candy corn?
Chicken Feed