IOL Prevention/PEGA
A patient must have ________ before they can schedule a video visit.
What is an active MHO account.
The emergent probing questions are located in the ______ task.
What is Crisis Initiator?
Fill in the blank for this hero quote: "_________ SMASH!!!"
What is Hulk?
In 1991 Roy Allen created the A&W recipe for this drink.
What is root beer?
This music group is considered the topmost selling music group of all time.
Who is the Beatles?
A patient is calling to schedule a TOC appointment but hasn't been seen in over 3 years. This is the PEGA task that should be used.
What is update patient chart?
This task you use to locate the MHO tech support phone number
What is MHO Tech Support?
This is Batman's arch-nemesis.
Who is the Joker?
This is the Pina in a Pina Colada.
What is Pineapple?
This is the line that follows "Hello from the other side" in Hello by Adele
What is "I must have called a thousand times"?
A patient's family/caregiver is calling in. This is the information we need to verify for the caller.
What is the caller's first and last name and relationship to the patient.
_________ task is pulled when a non-patient caller comes through.
What is medical provider call?
This superhero has an evil brother as his arch-nemisis.
Who is Thor?
In Diner slang an MD isn't a Mountain Dew, but is this.
What is Dr. Pepper?
This is the fastest growing music genre.
What is EDM/Electronic Dance Music?
When scheduling a patient for an appointment, _______ must always be verified and if the patient does not have any information on _______ they will need to call back with the information before scheduling. This is also the task that should be used.
What is insurance and verify insurance eligibility.
When scheduling an injection you can find the location specific injection information in the _________.
What is the provider search by clicking the box Search for other provider or resource in the schedule medical appointment task.
This is the person who says "With great power comes great responsibility."
Who is Uncle Ben from Spiderman?
The name of this Mexican food favorite is Spanish for little donkey.
What is burrito?
This is the movie that the song "Heathens" from Twenty-One Pilots is in.
What is Suicide Squad?
A mother is calling in about three of her children that are symptomatic and are seen in a pediatric clinic, this is the PEGA task we need to pull.
What is Infectious Control Task.
When a patient calls in for a hospital follow up, _________ task should be pulled up.
What is schedule a medical appointment?
This superhero gets his powers from a ring that he wears.
Who is the Green Lantern?
By definition in Italy, it's what is served in a gelateria.
What is ice cream/Gelato?
This is the most popular music genre in Canada?
What is Pop?