Show:
Referrals
PIN Protocol
Appointment Types
Dispositions
Transportation
100

The type of PM placed when an order is needed

What is a Clinical Phone Message?

100
The amount of PIN questions total 

What are 4 total PIN questions?

100

The most common appointment type for a patient

What is PCP | Follow Up?

100

Disposition used when a phone message is left

What is Call Unresolved?

100
The dollar limit that is automatically approved for internal Lyft rides

What are $25? 

200

The name of the document certifying insurance approval

What is an authorization?

200

The priority type for PIN messages. Hint: Clinical

What is STAT priority?

200

This is one of two appointments that can be double-booked by Careline

What is PCP | PIN (Grace) or What is PCP | PIN (Hospital Discharge)?

200

This disposition is used regardless if patient was transferred to the center or PM was placed. 

What is PIN Patient? 

200

Patients with this icon should not be issued a Lyft ride. 

What is 

- wheelchair icon

- BB icon? 

300

We check here first for external appointment details (System)

What is CareSuite?

300

A patient calls in with chest pain or shortness of breath

What is 911 scenario?

300
The amount of days to schedule a patient after SNF Discharge

What are four days? 

300

Disposition used when patient's phone number or address is updated. 

What is Call Resolved - Other? 
300

Patient's appointment must be dispositioned this way in order for the Lyft Automated System to capture their ride. 

What is Confirmed, Pending Schedule? 

400

This status means we cannot escalate the referral

What is 

- Not aligned with Care Plan

- Pending Clinical Review 

- Pending Business Review

- Business Review (Not Recommended)

- Deactivated

400

This is how much time should pass before we hang up with the center and place a PM

What are two minutes? 

400

These should NEVER be double-booked.

What are internal specialist appointments? 

400
Disposition used when providing any type of information regarding an in-house appointment
What is Call Resolved - Scheduling? 
400

These are the two times where the Automated Lyft System will run to ensure transportation is scheduled

What is 3pm, 6am? 

500
Center is closed and insurance ride did not pick up patient from their appointment. The STC should: 

What is: send the pt the ride?

500

 The process of determining the priority of patient needs based on the severity of their symptoms. 

What is triage? 

500

This should be done with all cancellation requests. 

What is a STAT Front Desk phone message? 

500

Creating a Clinical Phone Message when there is no Order in Dash.


What is Referrals Unresolved PM/Warm Transfer?

500

This is the only type of ride Careline can schedule

What are Standard Rides?