Plans
What's the lowest shared data plan?
1GB
What is the newest phone we carry?
S20
What is the most commonly overlooked step for troubleshooting?
Network reset
What would you do if the Billing Docs are giving you an error in CRM?
Click customers name, then search under billing information and access billing and financial accounts that way.
Who plays Animal Crossing (that has made it known)?
Andrew
What's the mid range shared data plan?
What is the only storage size we carry for a Samsung Galaxy A70?
What is the last troubleshooting step we would do before we proceed with an RMA for a customer?
Factory reset
What are the two types of Manual Review? What does each of them mean?
Red and Yellow. Red path is submitting docs, Yellow path is answering questions.
Who just got drums?
David
What's the highest shared data plan?
10GB
What storage size is our Apple iPad Pro 12.9-inch tablet?
128GB
What system do we use for a BYOD?
XM360
What is a basic requirement of having Xfinity Mobile?
Xfinity Internet.
Who here has done cosplay?
James and Matthew
If a customer calls in figuring out which plan is best for them and specifies they do a lot of Twitch streaming, Netflix binge watching, and has their home hooked up to 4 Google Home devices on the go, which plan should we suggest?
Unlimited.
What colors do we carry for our Apple Watch Series 3 Aluminum 42mm?
Silver Case/White Sport Band, Space Gray Case/Black Sport Band
If you're having issues with connecting to your VDI while WFH, what is the first thing you should do?
Verify you're on a VPN, disconnect and reconnect.
How do we do a partial payment?
Go into XM360, click through prompts and enter amount to pay that day, confirm payment method.
Who reads so much she has been known to even read between calls?
Tami
If a customer is talking to you about their new device and specifies they've dropped their past 4 phones, shattering the screens, what service should we offer?
XMPP
We carry an accessory for our moto g7 that's by the brand Zagg, and it's called "Zagg moto g⁷ power InvisibleShield Glass+" on our website, how much does it cost?
$29.95
A customer calls in and says they can't hear incoming calls on their iPhone, and they go straight to voicemail, what is generally the issue?
Check Do Not Disturb/Airplane Mode
What do we sell for people stating their internet has deadspots, for example someone who lives in an old house with an abnormal layout?
Who lived in Germany?
Danielle