ALS
Minimal encourager
Ok, yea, um, alright, ok
What does ”NOC” stand for?
Negotiations Operation Center
Something a Suicidal person may say
I’m tired
I can’t go onAfter a TPI
Effective pause
PPA
Positive Police Action
what did you do last night?
Open ended question
The tail numbers on the plane in the case which spurred the FBI to Hostage Negotiation Teams
What is 58 November?
Hopelessness
The #1 reason people commit suicide
Opposite of simpathy
Empathy
Disengagement
Breaking a special relationship
When is a good time to use a paraphrase?
Transition, Clarification, A lot of info given
Stockholm Syndrome
Hostages align with their captors
Past Behavior
Indicates future behavior
Recognizing a feeling
Emotional Label
What are the 3 entities in the triad?
IC, HNT, SWAT
Reflecting/Mirroring
Last 2-3 words in a question
David Koresh
Branch Dividian Leader
Waco Standoff
Vernon Wayne Howell
Kevin Hines
Suicide survivor off Golden Gate Bridge
What’s the most danger time in a negotiation
Exit phase
How many principals in Crisis Negotiations?
13
What is the difference between a paraphrase and a Summary?
A summary adds an emotion.
Which department did Frank Bolz and Harvey Schlosseburg work for
NYPD
A recording of an influential person
TPI (third party intermediary)
A throw phone with a listening device
Eavesdropping
What are the steps on the behavioral staircase?
ALS, Rapport, Trust, Influence, Behavior Change