Billing
What are the two colours used for billing schedule
Blue and Yellow
What platform do we not handle Chargebacks?
E123
What product gives primary member and spouse coverage until 99 years old?
Elite Dental.
AMEX and Discover send out what kind of dispute that MasterCard and Visa do not?
Retrievals
Name an email associated member services
CSmanagement1, Supervisors
What avenues of disputes do we receive?
CDRN/RDR/Retrievals and Chargebacks.
Name one inactive product.
Vital Care, Dente Max, Vivid Vision, Key Defender, Well Care, Merit, Prosper.
What is AMEX/Discover have in common that Visa/Mastercard do not?
AMEX and Discover are both issuing banks card issuers, whereas Visa and Mastercard are only card issuers.
Do we need a reinstatement after chargeback letter for a chargeback prevention alert/ RDR?
Yes
When do you refund the transaction for a discover transaction w/the reason code "Transaction Documentation Request due to Cardholder Dispute"
Account is within 30 days.
How many Versions do we receive for Age Out List?
3
Who manages our accounts on Midmetrics?
Kathy Fritzsche and Beth Bell.
15th of the month
Name one person who can approve refund outside 30 days, from member advocacy team.
Ygnacio Subia, Tammy Brown, Jacob Brock
ARN #
How do we locate CyberX cancellation Report?
P-drive -> Billing services -> CyberX cancellation report’24.
What is a pre-arbitration?
When the cardholder supplies evidence after bank reviews merchant's evidence that was supplied in the representment of the chargeback process.
Member turns 65 on 08/01. Current paid coverage is 08/01-08/30. When is the last day of coverage?
08/30
What is the difference between "Other Fraud: Card-Absent Environment " and "Fraud Card Not Present Transaction"
One is a Visa reason code (10.4) and the other is a Discover Reason Code (UA02)