Billing
Chargeback
Billing_2
Chargeback_2
100

What are the two colours used for billing schedule

Blue and Yellow

100

What platform do we not handle Chargebacks?

E123

100

What product gives primary member and spouse coverage until 99 years old?

Elite Dental.

100

AMEX and Discover send out what kind of dispute that MasterCard and Visa do not?

Retrievals

200

Name an email associated member services

CSmanagement1, Supervisors

200

What avenues of disputes do we receive?

CDRN/RDR/Retrievals and Chargebacks.

200

Name one inactive product. 

Vital Care, Dente Max, Vivid Vision, Key Defender, Well Care, Merit, Prosper. 

200

What is AMEX/Discover have in common that Visa/Mastercard do not?

AMEX and Discover are both issuing banks card issuers, whereas Visa and Mastercard are only card issuers.

300

Do we need a reinstatement after chargeback letter for a chargeback prevention alert/ RDR?

Yes

300

When do you refund the transaction for a discover transaction w/the reason code "Transaction Documentation Request due to Cardholder Dispute"

Account is within 30 days.

300

How many Versions do we receive for Age Out List?

3

300

Who manages our accounts on Midmetrics?

Kathy Fritzsche and Beth Bell.

400
What day of the month do we receive V2 of age out report?

15th of the month

400
What is the shorthand version of F29 code from AMEX? 
Card Not Present
400

Name one person who can approve refund outside 30 days, from member advocacy team.

Ygnacio Subia, Tammy Brown, Jacob Brock

400
Where can you find the LOC Code on a Cliq Case on the chargeback/retrieval letter?

ARN #

500

How do we locate CyberX cancellation Report?

P-drive -> Billing services -> CyberX cancellation report’24.

500

What is a pre-arbitration?

When the cardholder supplies evidence after bank reviews merchant's evidence that was supplied in the representment of the chargeback process.

500

Member turns 65 on 08/01. Current paid coverage is 08/01-08/30. When is the last day of coverage?

08/30

500

What is the difference between "Other Fraud: Card-Absent Environment " and "Fraud Card Not Present Transaction" 

One is a Visa reason code (10.4) and the other is a Discover Reason Code (UA02)