Provider Script
What is the visit type for a flu shot at Washington Square?
Vaccine
Which practice commonly auto populates when sending in-baskets to 53rd, new hyde or any other practice?
Valley Stream. triple check the practice you're sending it to!
FOR LID RADIOLOGY, if the patient is calling to schedule a MAMMO ONLY, which slot do we schedule into?
MAMMO ONLY
If patient is running late to a PROVIDER appointment, after we 1st offer to reschedule their appointment and they decline, what is the next step?
- If patient declines, route patient to the practice via the backline.
If unable to connect with the backline or if backline confirms patient should proceed to their appointment - Update appointment note with estimated arrival time
- Advise patient to proceed to their appointment o Advise patient that practice will do its best to accommodate them, but if they are more than 15 minutes late they may have to wait before being seen
Is Taylor Swift officially a billionaire?
YES
New Hyde Park - Do we schedule IPV/Pregnancy Confirmation prior to US?
Yes
If patient is calling 53ST to schedule a 3 HOUR GLUCOSE test, what do we do?
Send In-Basket to FGP OBGYN 53ST CLINICAL
HMG PEDIATRICS - If the patient HAS HAD A FLU SHOT IN THEIR LIFETIME, what is the visit type we use?
VACCINE
If patient is running late to a PROCEDURE OR THERAPY APPT - What do we do?
Route patient to the practice via the backline
If unable to connect with the backline:
Advise patient to proceed to their appointment,
Send an in basket message to the appropriate in basket pool (Smartphrase available: .PACSmartphrases – LATE ARRIVALS/RUNNING LATE)
Which movie featured someone being eaten by a large shark?
JAWS
Dr. Herman at New Hyde Park, does he accept NEW PATIENTS over age 50?
No
When sending an in-basket, which pool do we ALWAYS CC?
FGP ACCESS CENTER
If patient is scheduling an OB IPV visit at 53st (Last completed visit was a pregnancy confirmation), which visit type do we use?
IPV - POST PC (This is a 15 minute time slot)
If a caller informs us a patient is deceased, what do we do?
Send an in-basket message to the appropriate scheduling pool.
The evil Freddy Krueger once faced off with what serial killer in a movie?
Jason Voorhees
What does the subject look like when sending in-basket messages? Hint: 3 things we add
PAC - "Provider" - Reason for call
53st OBGYN - For an IUD insertion, which slot do we book into?
Procedure
If call is emergent and unable to reach backline, what do we do?
Call Escalation contacts,
If unable to reach Escalation contact (no answer / placed on hold for 1 minute / contact refuses to take call)
Use Salesforce to generate the escalation email template
Send to the appropriate escalation contacts listed
In what year was the internet opened to the public?
1993
LID RADIOLOGY - If patient is booking at Woodbury for 12/27 for a Diagnostic Mammo & US, what do we do?
Do not schedule. This is a remote day for this location. Offer Patient other dates & times. (Fun fact, Mondays & Wednesdays are remote days for Woodbury)
If patient is calling Brooklyn 60th St, OBGYN to schedule their Glucose test, what do we do?
ACTION: Do not Schedule, Cancel, or Reschedule. Send an in-basket message to the FGP OBGYN 60TH Scheduling pool
When scheduling at 1111 Franklin Avenue, when scheduling a combo exam (Mammo & US), what is the biggest difference for this location?
Must schedule corresponding mammo & US in resource pairing.
FGP ACGC RAD MAM3/FGP ACGC RAD MAM US3
(Mammo only and Screening Combo Exams)
FGP ACGC RAD MAM4/FGP ACGC RAD MAM US4/FGP ACGC RAD MAM US5
(Screening Combo Exams only)
If a patient makes edits to their appt at the time of the appt or after their scheduled appt date/time, what do we do?
Mark them as a no show using the "EOD status list"
In what country did the first Starbucks open outside of North America?
Japan