General Service Questions
Why didn't TruGreen notify me that I had a service before arriving? How would you respond?
Customers have the ability to opt in to service notifications so that we can successfully communicate our arrival through the channel(s) that are most convenient for you. We provide pre-service and same-day notifications via email, text and push notifications through the TruGreen app, that also allow you to track your driver in real time. To check or update your opt-in preferences, you can visit the Manage Communication Preferences section under Account Settings on TruGreen.com, or through My Communication Preferences on the Profile screen of the TruGreen mobile app.
lawn Condition-Weeds
Take ownership, Ask probing questions, reset expectations
“I’m sorry that you’ve had to call about the weeds in the lawn but the good news is our service is guaranteed. Are you familiar with our free service call policy? Basically anytime between our regular visits, if you have any concerns like weeds, color, or anything you can give us a call and we’ll be back out to take care of any concerns you are having. It’s a partnership between you and TruGreen to get you the results you desire.”
How does TruGreen spray for mosquitoes, and do you spray my lawn? How would you respond?
TruGreen Mosquito Defense uses an innovative formula combined with a targeted application technique to significantly reduce the number of biting adult mosquitoes in your landscape for up to 30 days. Mosquitoes generally seek out shelter in shrubs, mulch, and woodpiles to avoid sun during the day. For the treatment to be effective, we target these areas to ensure we provide effective control. Since the lawn doesn't provide the same protection for mosquitoes, they rarely shelter there, and therefore we do not treat that area.
What type of tree and shrub services are provided by TruGreen? How would you respond?
TruGreen offers fertilization and insect & disease control, plus many specialized treatments to target specific insect, disease and mite issues and to help protect against harsh weather conditions unique to certain geographic regions.
Where are Trugreens Headquarters located?
Headquarters for TruGreen is located in Memphis, Tennessee.
My weeds seem to have grown bigger since you treated my lawn. What's going on? How would you respond?
Some weeds may show accelerated growth during a specific time in their lifecycle. Your weeds will typically start to decline in 10-14 days, but challenging weeds may take additional treatments for complete control. Your weeds may also be showing accelerated growth because of the application of grass fertilizer. TruGreen will apply weed control solutions separately to eliminate weeds, but your weed treatment will be on a different timeline.
Doing It Themselves - Because it’s cheaper
“You’d be surprised that taking care of the lawn yourself isn’t always more cost-effective. First off, your time is valuable and that’s the part people don’t always take into consideration. Secondly, the products you buy to put down yourself are not as effective and do not come with our guarantee. We are the experts and that’s why you hired us in the first place. We can continue to provide you with the desired results and let me see if I can help you with the cost.”
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I recently had a mosquito application, so why am I getting occasional mosquito bites? How would you respond?
Mosquitoes typically only travel short distances in their lifetimes. However, they could occasionally travel from a neighboring property. We still guarantee our service will significantly reduce mosquito activity on your property for up to 30 days or we will re-treat at no cost.
Why didn't the specialist treat every single tree and shrub on my property? How would you respond?
Not every plant on the landscape is susceptible to the same insect and disease pressures. If we skipped a plant, that means there weren't any significant issues that needed to be controlled during that particular visit. Each time we come to your property, we target and treat only those plants that are susceptible to insect or disease problems at that particular time of year.
When was TruGreen founded?
TruGreen started as a small private company in 1974.
It rained right after my application will the treatment still be effective? How would you respond?
For most products, rainfall before or after an application typically enhances the effectiveness of your TruGreen application. Water is vital for proper plant health and aids in carrying nutrients into the soil so they can be absorbed by a plant’s root system. Water also activates preemergent weed control and sub-surface insect control. TruGreen applications won’t wash away once they are absorbed by the plant or watered into the soil.
Lack of Communication - Not called back as promised
“Please allow me to apologize on behalf of TruGreen that you haven’t received that follow-up as promised. If you’ll allow me to be your point of contact here I will follow up with your local office and find out what needs to happen to resolve your issue and get that information to you either with a callback from myself or the branch. If I can resolve this matter for you, can we keep you as a customer? Great, let me make sure I understand your concern fully so I can get this resolved.”
Is my TruGreen mosquito service guaranteed? How would you respond?
Yes. At TruGreen, we know you take pride in your outdoor living space and want it to be a comfortable place for your family, friends and even your pets. We guarantee our science-based treatment to be effective in controlling mosquito populations within 24 hours, and with significant reduction for as long as 30 days after your service. If you’re not 100% satisfied with the results, we’ll re-treat at no additional cost. That’s our promise to you.
Pests are now gone-does that mean I no longer need the service? How would you respond?
Different pests affect different plants at different times during the growing season. In addition, many pests will have several generations per year, which means they may come back even after successful initial treatment. Ongoing monitoring and treatment will help ensure pests do not cause significant damage. Also, damage will vary from year to year and is impossible to predict, so cancelling your service now will leave your plants susceptible to future problems. TruGreen's continuous service will help ensure the health of your landscape plants both today and for the future.
What was Trugreens original business name?
ChemLawn.
How can I ensure that our technician will follow specific instructions for our property, like closing our gate upon completion of service? How would you respond?
All TruGreen specialists are trained to ensure that gates are closed before leaving the property and to carry out specific property requests made by customers. We are happy to add all special instructions on your account when you start service, or you can document requests through the chat feature at TruGreen.com or on our mobile app.
Lawn Condition - Brown Spots
Take ownership, Ask probing questions, reset expectations
“Brown spots in the lawn are certainly unsightly and can be caused by a great number of things including insect damage, fungus, improper mowing or watering. Please allow me to get a specialist out within the next few days to access those brown spots in the lawn so what our next steps are in getting them fixed for you. They will be able to diagnose the areas for you and put a plan in place to get that lawn looking good once again.”
This month has been colder than normal. Why did you treat my property for mosquitoes this week? How would you respond? How would you respond?
Once temperatures in the evening reach 50 degrees mosquitoes will see humans as fair game. We need to ensure we provide effective control on your property at this time. Our applications are designed to last approximately 30 days between treatments giving you and your family the protection you need.
What happens if it starts raining after my Tree and Shrub treatment? How would you respond?
The products we apply dry quickly in about 20-30 minutes, so as long as they've had a chance to dry, your plants should be protected.
In what city and state was TruGreen founded?
TruGreen was founded in Troy, Michigan.
I called to request a free re-service, but then was charged for the service? How would you respond?
If you request a free re-service, please note that we will continue to perform your on-going services per the established schedule to ensure optimal results and avoid any gaps in service, so it is likely that your bill is reflecting your on-going service as opposed to the requested re-service.
How many reindeers does Santa have and what are their names?
Santa is recognized as having 9 reindeers - Dasher, Dancer, Prancer, Vixen, Comet, Cupid, Donner, Blitzen, and Rudolph.
Who released the first genetically modified mosquitoes in the US and where were they released?
Biotech firm Oxitec launches controversial field test of its insects in Florida after years of push-back from residents and regulatory complications.
Why didn't the specialist spray my rose bushes or backyard fruit trees? How would you respond?
Some plants, like the hybrid tea rose, as well as backyard fruits/vegetables and garden plants, are very sensitive and susceptible to pests of which we cannot guarantee control. For that reason, we do not offer treatments for these types of plants as part of our Tree & Shrub service.
TruGreen's focus is on providing science-based solutions for your lawn care needs. With customized lawn care solutions developed by who?
Developed by PhD-certified agronomists.