Team Facts
Phone Metrics
PoP culture
Brand to Generic
Generic to Brand
100

Who has 4 cats?

ember

100

What is our goal for AHT 

<15 minutes

100

How many grandchildren does Kris Jenner have?

Ten (Mason, Penelope, Reign, North, Saint, Chicago, Psalm, Dream, True, Stormi)

100

Wellbutrin

Bupropion 

100

venlafaxine er

Effexor

200

who has 6 Guinea pigs

jezybel

200

What is our CSAT goal (customer satisfaction)

90% or above

200

Which member of The Spice Girls abruptly left the group in 1998?

Ginger Spice (Geri Halliwell)

200

Claritin

loratadine

200

sertraline

Zoloft

300

who has elephant tattoos?

makayla

300

what does PTL stand for 

Productive Time labor

300

Who is the godmother of Miley Cyrus?


Dolly Parton

300

Lopressor

metoprolol tartrate

300

tamsulosin

Flomax

400

who owns the actual meanest cat in the world?

dani

400

How long is the ACW timer?

3 minutes

400

What song was used as the intro theme for MTV’s Laguna Beach?

“Come Clean” by Hilary Duff

400

Plavix


clopidogrel

400


levetiracetam

Keppra

500

Who has been working on learning how to code?

Nicole

500

What is our goal for Calls per hour?

4 to 5 calls

500

Which Jersey Shore star served 8 months in prison for tax evasion?



Mike "The situation"

500

Lipitor

atorvastatin

500


ranitidine

Zantac