LEI
How much is the "Increase Business" portion of the LEI survey worth?
30%
What is the Compliance goal?
100%
What day of the week does Scorecard update?
Wednesday
What does “www” stand for in a website browser?
World Wide Web
What is the weighting of LEI on Scorecard?
40%
How should blue bold be read?
Verbatim
How much is Volume worth on Scorecard?
30%
What is "cynophobia"?
Fear of dogs
When will the customer 100% receive an LEI survey?
When its their first time calling into the contact center
Do full-applications report to your Scorecard?
No - only monthly GOS call evaluations
How is AHT calculated?
Talk time + any hold times + ACW
What is the name of the World's largest ocean?
Pacific Ocean
What is our LEI currently at MTD?
70.80
When your customer asks you a question when reading blue bold consent and you answer their question, do you need to re-ask consent?
Yes
What is New Business? Give 3 examples.
A product the customer doesn't already have with TD.
What is the name given to Indian food cooked over charcoal in a clay oven?
Tandoori
Which country invented ice cream?
China