LOA
The portal where the LOA training was posted
What is Lessonly?
Member outreach requests from Customer Success
What may CNs get a message about via slack?
Safety Plan
What should you do if a member expresses SI with a plan?
During their Queue Time
When is a CN is expected to have their TD phone on available?
June 5-9th
When the 2023 Spring Forward will take place this year?
Using the treatment modalities filter in admin
What is the way to search for designated LOA providers?
A Jira Customer Escalation ticket submission (they know how to do this)
What needs to be done with member outreach requests from customer success?
Scheduled & Unscheduled Interactions in Compass
Where are safety plans now to be documented?
Updating TD status
What should CNs be doing throughout their shifts, especially after calls?
Alligators
What reptile is widely found throughout Florida?
Put in a CS Needed Ticket
What you do to initiate a paperwork/ROI request in Zen Desk?
Tracking & SLA purposes
What is the purpose of the Jira Customer Escalation tickets?
From the Zendesk CN call macro
Where will the safety plan be removed?
The unsolved tickets view
What should CNs refresh in zen desk throughout their shift?
Orlando
What is the city where the 2023 Spring Forward will take place?
"At Provider's Discretion"
What is language we can no longer use regarding LOA requests?
Still follow the same/the above process
What should you do when you get a DM from Customer Success?
A PDF version
What can the safety plan be created into via Compass and emailed to a member?
Apply Macro at the bottom of the ticket page
Where you can start typing and search for ticket macros in Zen Desk?
October 1, 1971
What is the founding date of Disney World?
Determination of this is up to the designated provider
What is approval of a LOA request?
Jira Customer Escalation Ticket
What is the name of what needs to be submitted by Customer Success regarding member outeaches?
Therapist Recommendations
What is the new feature visible to both members and to CNs on admin under the appointments section?
Care Team Change requests
What are the ticket types any CN can assist to solve?
April 21, 2023
What is when registration ends for 2023 Spring Forward?