Communication with Leadership
This is the preferred platform for reaching out to leadership with urgent questions.
What is Microsoft Teams?
Leadership reviews this digital communication method for complex requests or non emergent inquiries.
What are emails?
Using this AUX status for additional time to document when a call concludes.
What is Busy?
Adherence is affected by your use of time and these two status codes.
What is Busy and Available?
The minimum passing score for a Quality graded call.
What is 85%
True or False: It's ok to text your manager if you are running late?
What is True?
What can you do to lower BUSY time after a call?
What is notate/multitask during the call?
This AUX code should be used if having system issues.
What is AWAY AUX?
Not alerting leadership about upcoming times away may affect this metric.
What is adherence?
The job aid that outlines processes and procedures.
What is the PIT?