INSURANCE
What information is needed to add a coupon?
RXBIN
RXPCN
RXGRP
ID
Yes.
Is your last name required?
No.
If you see your last name listed on your chats, please remove it through the old chat platform in the settings section.
Who was Disney's first princess?
Snow White (1938)
How do you reach out to our insurance department agents?
Submit request through slack through the Live-Insurance-Support-Channel.
How do we submit/notate a replacement request?
Through Singleview and ZD.
How do you change your personal settings?
Through the old chat platform. Click on Settings, click on the Personal Tab, then click on Personal.
**BE SURE TO PRESS SAVE CHANGES.
ITA #9
B2B Department
Dory from Finding Nemo
What department do you contact to request a refund or to rebill a medication/shipment?
Billing by submitting Billing Customer Request through Zendesk.
Do we need to provide GoodRx Pricing?
Yes, the customer either needs to approve the out-of-pocket costs or deny them at the time of submission.
If the insurance denies the replacement request and the customer denied the GoodRx pricing, we would contact them to see how they'd like to proceed.
How do you accept a chat?
Click the Green Accept Button through Zendesk. (Top left-hand side of Zendesk)
ITA #6
RPh / Pharmacist.
What does "Hakuna Matata" mean?
"No Worries"
What are the PA rejections?
Go to Zendesk and fill out the left side bar and confirm that you've turned on the signature requirement through the Old Admin Page in Singleview.
ITA #5 > Option #2
Clinical Resource Team (CRT) for Supervisors.
What are the names of Hades' minions in Hercules?
Pain & Panic
What would you submit if a Medicare customer gets the rejection "Provide Notice: Medicare Prescription Drug Coverage and Your Rights"?
Customer Requesting Information Macro, if not email trained or do NOT have full agent access.
569 Rejection Email Macro in Zendesk if email trained or have full agent access. (Type 569 in apply macro when opening a new ticket)
When is a customer responsible for the replacement costs? (Pays GoodRx Pricing)
1. If a customer didn't update their shipping address before the shipment was sent.
2. If the insurance denies the replacement request.
What do you do if a customer comes through without a green checkmark?
Send Verification Code through ZD.
**If a customers caregiver is reaching out and they're listed on the SV account, please include them in the verification code email through the CC section in the left side bar.
**Be sure to submit as Solved.
ITA #3
Prescriber Communications.
What are the names of the seven dwarfs in Snow White?
Doc, Grumpy, Happy, Sleepy, Bashful, Sneezy, and Dopey.