Sales Procedures
This type of roof would cause a policy to be ineligible with Ameriprise AAH that is located in a winter state or concerning county in a referral state.
What is a "Flat Roof"
This is what "PIP" stands for in regards to Liability Coverage
What is "Personal Injury Protection"
This is the department goal for First Call Resolution
What is "65"
These two people are the Quality Audit Champions for our team
Who are Aliesha Davis and Alex Snowden
This is the longest running game show on television
What is "The Price is Right"
This call history code should be used if a Client or Advisor is calling back in for more information. This is also used in combo with an IB code
What is "QUE"
This would be the result code to use when quoting to add a driver
What is "DRV"
These are the two types of measurements that you get rated on for your Year-End Review
What are your G (Goal) and L (Leadership) scores
These two people are our Lean Champions for our Team
Who are Priscilla Pradhan and Kenny Millis
This is the longest English work with only one vowel
What is "Strengths"
In its simplest form, this process is copying all the information from an old quote or cancelled policy into a new quote
What is "Policy Modeling"
This is the state where monthly billing is always allowed, regardless of the number of payment declines
What is Arizona
For both Sales and Service, this is the most heaviest weighted goal.
What is "Quality Audits"
This person acts as our Team Administrator, who promptly sends a recap of all our meeting notes
Who is Amber Drake
Rhapsody, Aromel, Tamella and Cambridge are types of this fruit
What is "Strawberry"
All vehicles that a client owns must be garaged at the residence address except in these two states, in order to qualify for coverage
What is Michigan and California
When cancelling two terms, this is the extra process you have to take for the renewal term. This is also a common QA trend that our team has been scored against this year.
What is deleting the renewal cancel notice using the Reprint/Delete from Print Queue Icon
Year to date, our team is meeting the department expectations for these two goals
What is "FCR" and "NPS"
What is 15
"Guiness" is this type of drink
What is "Stout"
These are the seven mentioned dog breeds that would make a policy ineligible with Ameriprise (not including Wolf Dogs)
What are Doberman Pinscher, Pit Bull, Rottweiler, Akita, Chow, Presa Canario, and Caucasian Ovcharka.
Highlighted on the Home Page of the CS Manual on May 2nd, this new system will be used to process most of the Paid Receipt request we receive from clients.
What is "Bot Processing"
According to Power BI on the KPI report, this is the goal for Target Audits
What is "95"
This is the full name and team number of our back up Team Leader.
Who is Theresa Pereida, West 23
This is the television show that "The Simpsons" spun off from
What is the "Tracy Ullman Show"