Specialty Teams
This is the distro that handles managers calling in to set up a Formal Manager Referral.
What is manager consult
This is the action you would do when a PT has already seen the provider, but would like a new provider search.
What is a Resubmit
This is where you go to request time off
What is Calabrio
This is the distro that handles critical incidents or requests for on-site assistance
What is Rapid Response
This is the task you would create when a PT has never seen the provider, but would like to find another provider available.
What is a new provider search task
This is where you go to see your paystubs.
What is Paylocity
PT's a part of this organization will have a representative reach out to activate a case for them.
What is International SOS?
This is the task you would create when a provider calls in and says they have not received/cannot locate their paperwork for an existing case
What is a Resend Affiliate Paperwork Task
This is where you go to enter your Paid Time Off/Unpaid Time Off
What is Zoho
This is an online counseling forum that has representatives reach out through the Manager Assist Line when needing us to do a welfare check
What is Together All?
This is who you can email if a PT has a business question for the company, such as providing EAP pamphlets
What is an Account Manager
What is 8 hours
These individuals conduct the initial intake for the Formal Manager Referral
What is an EAP Counselor
This is the task you create when a PT has finished all of their sessions and wants to know if they can have a few extra sessions to finish up their current goal.
What is an Additional Sessions Request Task
A professional social media site where WPO posts various career, professional, and engagement activity updates for the company
What is Yammer