Tier of Approval
Team members can goodwill exchange/refund/give L$D for up to how much?
$30
What it the longest an Action Taken email can be for full points?
5 minutes
What do we do if an item is damaged/missing in a customer's order?
Reship
Fill in the blank: Meleleuca, the ________
Wellness Company
Name 2 of the 4 Beatles
John
Paul
George
Ringo
Who can approve Credit Debits if the charge was within the last 90 days and both cards are under the account holder's name?
Supervisors
When is it appropriate to forward a cancellation request to Data Entry? (4 required)
-3rd+ attempt
-Online cancellation state
-Month end day
-They send us cancellation form
In what instance would we provide special retention info?
Trouble signing in, no printer, 2nd attempt cancelling, etc.
What is our best-selling product?
Peak Performance
What book trilogy is JRR Tolkeinn known for?
The Lord of the Rings
Who can refund convenience certificates?
Managers!
What is the Action Taken score requirement to qualify for the check?
65 points!
When do L$D from Shipping On Us expire?
3 months from the date it is earned. (If I order today and get $10.22, those dollars will have an expiration date of November 30)
Who is the Chief Executive Officer?
Jerry Felton
What movie released last year won Best Picture this year?
Up to how much can supervisors approve in L$D, refund, exchanges, etc.?
$100 US, $120 CA, $1,000 MX
You receive an email from a customer with an owing balance and a Customer Assistance hold. What do you do with it?
Post the email in the request log and forward the email to customerassistancemanagers@melaleuca.com
Name 5 states that offer online cancellation.
-Colorado
-California
-New York
-Quebec, Canada
-Vermont
-Illinois
-Delaware
When was Melaleuca founded?
September 1, 1985
Name 5 actors who have played James Bond
-Sean Connery
-Pierce Brosnan
-George Lazenby
-Roger Moore
-Daniel Craig
-Timothy Dalton
Up to how far outside the 90 days can supervisors approve refunds?
Anytime outside of 90 days
A customer emails wanting to cancel InfoGuard. How do you help them?
Forward to services@melaleuca.com
What is the flat-rate shipping fee for an APO address?
$12.22
What month and year was Clear Defense Hand Sanitizer first introduced?
February 1998
Who holds the record for most Olympic medals and how many do they have?
Michael Phelpes- 28