Random
What you should put into the chat room each day at the start of your shift.
What is your Compass screen shot and goal.
What is the amount I would get paid for a Premium/Extra phone AAL
What is $120
When I go to the restroom and it is not my break time I go into this status.
What is PERSONAL, not ACW/Not Ready.
What should be incorporated at the end of your calls?
True or False:
Waived Activation and Upgrade Fees
What is TRUE
Offering these at the beginning of the phone call helps to make sure you don't forget them later in the call.
What Are Broadband Facts
What is the minimum amount of calls before I am paid out on my comp.
What is 250 phone calls.
When I need to have a coding for System Issues where should I put the times for the coding?
What is the Coding Chat Room
How many FORTE questions should be incorporated during your call?
Minimum of 3
What discount program was removed to make room for this plan.
What is AARP
True or False:
The customer needs to be an Authorized User to gain access to the account.
What is FALSE
Authorized Users are just for Retail Stores
I can get this much in comp for an Internet AIR sale.
What is $40
What is Immediately and no more than 5 mins after having the issue.
I am able to provide my customer my COU #.
What is FALSE this can be considered a COBC violation.
True or False:
This plan is stackable with the 20% Converged Offer.
What is FALSE
The location of the Customer Surveys where they can be viewed
What is myCX Metrics
What is the amount of comp I would get for doing a FIBER upgrade
What is $40.
What is the goal for After Call / Not Ready.
What is 1% or lower.
What you can send to the customer if they do not have the taxes today to add new equipment for an AAL?
What is Your Online Store Link
To qualify for 2 lines for $35/month each the customer has to also have this as well as this plan.
What is Autopay with a Banking Account and have the FAN added on
The website to go to when doing a port to make sure it processes correctly
What is att.com/portstatus
The sales from JUNE would be paid out on this month's COMP check.
What is August 1st
You are able to cancel these kind of devices.
What is watches and tablets only, no phones or hotspot devices.
The customer must upload this information within 14 days or the FAN and related discounts will be removed from the account.