QA
Name 3 ways to build a product connection.
VIP benefits
Text Club - Phone Team Link
Webinars
Do we send labels for basic bonus items?
No
Which warehouses can you manually cancel orders in?
Enlinx and Lion
True or False - You need permission before posting in the VOC and Quality Control Slack channels?
False - You only need permission to post in VOC.
The cmr calls they have questions about tracking information they didnt receive. Would we need to express empathy?
Yes.
If the cmr is returning a PPG with a PPS as a bonus item, what would the cmr be charged for returning?
$100 - PPG, Panel, Cords
Additional: $30 for PPS and 40W panels and the 3-Month Kit only at this time.
When would you use the High Five program?
Orders must be placed at least 72 hours after a customer calls in.
Where can the cmrs find their digital reports that come in their order?
If the cmr has an account, but they just have general questions, do you verify the account?
Yes!
How many pouch replacements would be an SHR?
11+
How would you use the High Five program if the cmr didn't have an account yet?
Create an account with the digital catalog, add it to the High Five form.
For PCI compliance, - I should be able to add the cmrs name and phone number in a question in Slack?
No, only one type of direct cmr information.
What date do PPG return orders require a return fee?
4/6/23
Can we ship the UWF to California?
No
False, if its $100 or under.