Policies
Menu Knowledge
Hospitality
FOH General/Order Taking
Food Process/Prep
100

How long is your break and how much $ do you get for break food?

30 minutes and $10 limit. 

100

Meals automatically include: 

Entree, plus medium waffle fry, and medium iced tea or soft drink. 

100

What is a BOG Card and when is it used?

Be our guest cards- used to extend a personal one-on-one invitation to try one or more of our products, to say thank you, rectify a problem, or to “win back” a Guest.

100

What does FIFO stand for?

1st in 1st out

100

What toppings are available for Icedream?

Strawberry sauce, chocolate syrup, cookie crumble. 

200

According to the orientation book, where must your cell phone be during your shift? 

Off your person during your shift
200

What types of sauces do we have?

CFA, Polynesian, BBQ, Honey Mustard, Buffalo, Sriracha, Honey Roasted BBQ, Mayo, Ketchup, Hot Sauce, and mustard.

200

What do you refer to for the Dining Room Expectations?

The perfect circle

200
Carry out guests wait in what area?

Pick up area to the left

200

When making milkshakes, how many pumps of each flavor go in the cup?

2

300

What is the cup policy we have for team members?

You can bring in your cup and are allowed any sodas, tea, hot coffee, or water. Speciality beverages are for purchase only. 
300

What specifically comes on the Grilled Chicken Club?

Grilled lemon-herb marinated boneless chicken breast, toasted multigrain brioche bun, Colby jack cheese, applewood smoked bacon, lettuce, tomato. Served with Honey Roasted BBQ.

300

Treat all with _____, _____, and ______

Honor, dignity, and respect

300

When ringing in just desserts and drinks, you have to click the ______ button found in the ______ section of the IPOS system.

bev/desserts only button found in the local items section. 
300

How many quarts of lemonade varies between regular and diet?

Regular: 11 quarts, Diet: 10 quarts

400

What is the hand washing policy before coming back to operations?

All Team members must wash their hands again BEFORE returning to their position. 

400

What does the green check mark icon on the menus represent? 

Items with with 350 calories or fewer

400

What is the Core 4?

Create eye contact, Share a smile, Speak with a friendly tone, and Always say "My Pleasure"

400

Where are gift cards purchased?

Inside only!

400

What is the key difference between the french vanilla/original cold brews vs the mocha cream cold brew? 

The mocha cream has a shake base whereas the french vanilla and original have 2% milk. 

500

Who do you contact when calling out for a shift?

Call the store directly and leave a message. NOT the shift leader on duty.

500

What are our substitute sides instead of waffle fries?

Fruit cup, mac n cheese, chicken noodle soup, side salad, kale crunch salad, greek yogurt parfait, chips

500

What is the acronym for Recovery?

Heard

H- Hear to understand

E- Empathize to feel their concern

A- Apologize with "I'm sorry"

R- Resolve the issue

D- Delight the Guest

500
How is ringing in a DoorDash or UberEats order done?

Put in the car description, then the lane number, either DD or UE with the name of the guest's order. Then go under local items and click Third Party Delivery. Go to tender and click Exact Dollar. 

500

How long can the lemonades last before they go bad?

Regular: 24 hours, Diet: end of the day