DELAY / EARLY REASON
What is the Early/ Delay reason if the start date of the case is beyond 24-48 hours?
SP Delay( others) or Standard Longer process
Ticket to use when we need to mailed the check to the SP
Status if there is an unpaid balance by the seller.
Blocked: Overdue balance by the Seller
You received the case with -2 SLA
LCO Date: July 1, 2022
Start date: July 6, 2022
what is the Early/Delay reason?
SP Delay (others) , Standard longer process
Ticket to use whenever we need COC
P3 (Others)
we already email the tittle company but after some days they are unresponsive and as per SP no attempt of request. What's the next step?
Email 2nd attempt.
COE date was May 23, 2022 and you received the case with 0 SLA and case was already -43 since there is no account number.
Start date was May 24, 2022 and you got the account number today July 7, 2022.
What is the Early/Delay reason?
COE expires the next day
Ticket to use if the SP informed us they will just unlock the water meter & leave it off.
None
Status if we need to process business license
Block
What is the early/ delay reason?
SP unable to connect on desired date
Process once DRI confirmed the delivery of the documents.
Resolved the ticket.
Deposit in Pedernales electric should always be??
Paid upfront
Delay Reason: LCO DATE: May 19, 2022. Already sent a request to SP, upon working with the case, LCO was changed to May 16, 2022. Service confirmed May 20, 2022.
What is the Early/Delay Reason?
COE DATE CHANGED.
If we cannot change the billing address in the duke portal what should we do?
Email any concerns.
What is the difference of in person cases in Houston to other markets/City ?