Product Knowledge
What is our warranty?
Our 1 year West Shore Peace of Mind Pledge
Can we use Acetone or ammonia D products on WIS ?
no
Can we sell windows in a stacked condo?
Yes. The condo must be two stories or less
What is our Core Purpose?
To Bring Happiness to every home
How often are sweepstakes winners pulled? And do they have to enter sweeps every month?
once a month/ no
Can we work in a half bath if they are wanting to put a shower in it?
No, there must be existing plumbing and drain for a shower to already be in the bathroom.
Side note: Cannot place a SB where a sink is either
1st contact, after they have spoken with an agent, calling back customer, on the 10th call
For SB and WIS, in OH and PA, what are the credentials that will determine if we can do the job or not?
Home built after 1980, or if before 1980 cannot be in the basement
Name 3 of our core values
Default Aggressive, Exceptional Teammates, Extreme Ownership, Be Great at Whatever We Do, Get Better Every Single Day, Do the Right Thing
Can we set an appointment with child calling on behalf of parent?
No, unless they have POA
Can we replace sunroom/Lainais windows in Florida?
Yes, can be replaced ONLY if the home has a 3.5 inch WOOD frame (no aluminum)
True or False: We offer quotes for 3rd party companies
False, we have no affiliation with 3rd party companies and do not provide quotes to be submitted to them
What are the questions that we ask to determine if we can replace a current WIS?
What is the shape of the base of the shower? Is there room to square it off with no interference from anything?
What is our Big Hairy Audacious Goal (BHAG)?
To Be America's most admired home remodeling brand
Can we replace doors in a historical home?
No, can only do SB
True or False: Can we do a phase 2 only for a brand new customer?
No, We have to do the wet space as well
Name 3 of the 5 branches that we need to tell the customer the appt is in EST
Chattanooga, Indianapolis, Knoxville, Lexington, Louisville
Name 3 things confirm looks for when confirming an appt?
Correct spelling of customer name, address (the same on google and pins to a home), appt notes,
What is our product?
Our People & Process
What are the 3 exceptions for finance rejects?
Cash down, new cosigner, higher credit score(50 points)
Can we set with live in boyfriend & girlfriend if the significant other is the SHO?
No, it must be a spouse or live in partner
What are 4 kinds of dethatched structures we cannot put exterior doors on?
Garages, Workshops, Sheds & Guest Houses
Can we replace an Entry door and not the sidelights?
No we must replace the sidelights with the door
When was WSH Founded?
in 2006
What are the 3 HO exceptions we can do?
1. Spouse/Partner is active military and is deployed long term
2. Spouse/Partner is a truck driver and wont be home in a month's time
3. HO is in a long term care facility and needs renovation to come home