SA website
How can a customer find the website?
Google search "Services Australia Website"
What can you do with your MyGov account?
What does OB stand for?
Operational Blueprint
How many calls does Services Australia answer a year?
50,000,000
What is the address of our building?
570 bourke street
What colour is on the top of the SA website?
Blue
Name 3 services you can link to your MyGov
Centrelink
ATO
Medicare
Child support
What are the 3 ways to open OB?
OB tab
OB search
OB header
What colours can a call come through as?
Green
Yellow
Red
Maybe blue
What is the name of our EL2?
David Chandler
What resource can a customer use to find out their eligibility for a Centrelink payment?
Payment and Service finder
Whats the name of the phone line when they need help with MyGov?
MyGov Helpdesk
What tab would you select to find instructions?
Process Tab
What do we call the process of authenticating a customer?
PORO
What will happen if you leave your screen unlocked?
'Drinks on me!"
Where would you find the 'Contact Us' option on the website?
Down the bottom
When would MyGov send a customer a link?
NEVER!
UNDER NO CIRCUMSTANCES
ITS A SCAM
If a customers MyGov account is locked, what OB would you find?
Troubleshooting MyGov
What does PORO stand for?
Proof of record ownership
How old is Joel?
24
You are the customer: Where could you find a step by step guide to use your MyGov account
What is a digital identity?
A Digital Identity is a secure and easy way to prove who you are online. You can create your Digital Identity, such as myGovID, using Australian identity documents like your driver's licence and your passport.
Where can the customer find OB?
TRICK QUESTION
customers do not have access to OB!
Gotcha!
Whats the minimum amount of calls you have to take a day?
1
What is Kayla's coffee order?
Iced oat latte
Memorise it!!!!!