Dispositions
I call someone and they say "Take me off the list!" I am able to calm them down and still set the appointment for them in the end. What is the disposition?
Appointment Set
I request a day off next week even though I have negative PTO, should I expect this to still be granted?
No, I am not asking far enough in advance and have no PTO available to use
The person on the phone is the son of a the homeowner but is not the POA. He says that his dad doesn't mind and is giving him the house anyway. Should I set this appt?
NO. Ask for the phone number of the homeowner to see if you can call and speak to them directly or ask if his father is there and available to speak with
HUNT is the market
Bath is the product
How do I introduce us?
Renuity Home Improvement
I am stuck in traffic and know I am going to be late for work. I message my manager and attendance and include a text from my ride with screenshots of traffic. Is this excused?
Nope, getting to and from work on time is an expectation of the job and anything other than a Doctor's note is no longer an acceptable form of documentation.
I call someone and they yell at me, "you people need to stop calling!" I am NOT able to convert the conversation into an appointment. What is the disposition?
DNC
I verbally tell my manager I want a day off in two weeks and they agree but I never enter it into ADP or get it approved. Is this time approved?
No, all PTO must go through ADP and be officially approved
The person on the phone I am speaking with is being very dismissive and demanding that I have someone call before they come out even though the appointment is for tomorrow.
NO, not until you explain that we will be there tomorrow at an exact time and that they will not receive a call ahead for the safety of our drivers
PITT is the market
How do I introduce us?
Mad City Windows and Baths
I scheduled a non-doctors appt for a time that I am at work. I tell my manager a couple days before and say that I can make it up on a different day. Is this excused?
Nope, any time off requires that you enter it into ADP and let your manager know 2 weeks prior, even if it is made up within the same week
I call someone and they say, "I dont know who you are or why you are calling you must be confused?"
I ask no further questions and they hang up quickly after.
What is the disposition?
Hung Up
I am not feeling well and leave partway through my shift. I let my manager know and I have never been sick or missed work due to illness before. Is this approved?
Yes, this will fall under the sick time policy and be covered as long as you have not been sick over 5 days yet this year and have sick time available
I am speaking with the homeowner. I ask him if he and his wife will both be home tomorrow and he replies, "I'll be in and out, my wife possibly will be there".
NO, not until you get a verbal commitment from the homeowner that they are BOTH available
HUNT is the market
KLUX is the product
How do I introduce us?
Renuity by Kohler
I have to leave work suddenly due to an emergency and I do not let my manager know or contact attendance.
This results in accumulating the matching number of points and potentially corrective action up to and including termination
I call someone and they say they already have the project taken care of. I ask no further questions and they hang up. What is the disposition?
Hung Up
I was sick all week last week and was able to come back for one day this week before not feeling well again and needing to go home. I have previously used up all of my sick days and have no more sick time. Is this still approved?
No, you would need to get official documentation from a Doctor and provide that to Attendance and Management as soon as possible or this could result in a point
I am speaking with the daughter of the homeowner. She is POA and her AND her husband are both available to speak with us tomorrow at 10am.
Great! Sounds like a solid appointment
WICH is the market
Windows are the product
How do I introduce us?
Renuity Home Improvement
I have a family emergency and will be unable to come into work. I let my manager and the attendance line know. I have a handwritten note from my mother that describes the family emergency. I still have PTO I can use as well
Not excused, only a doctors note for yourself can excuse an absence once your sick days are used up
I call someone and ask them if they are looking for a tub or a shower. They reply, "a shower but not from you" and hang up. What is the disposition?
Contacted Retry
I have to meet someone at my house today for an appointment and I plan to do this on my lunch. I did let my manager know I was going to use my lunch to do this but not that it would take any longer than my normal break time. I end up getting stuck in a meeting and am not back for over an hour. Can this be excused?
No, this was unapproved time away from work and can not be excused with anything other than a doctors note. This will definitely result in a point
I am speaking with the landlord of the home that is being rented out. The landlord says we can swing by and that we don't need him to be there. He says the tenants are aware and are paying for it so they are okay with meeting us.
NO, you need to always meet with the homeowner directly. We cannot provide an estimate to a non-homeowner
SPF is the market
Bath is the product
How do I introduce us?
Mad City Windows and Baths