Your coworkers
Which Phoenix member is on a Roller Derby Team?
Heather Fleming
The member moved to a different state
change in res
You're trying to figure out which chronic conditions qualify for a CSNP
Chronic Special Needs Plans (C-SNPs) Overview & Eligibility
They are working and have insurance through their job. What type of insurance is this?
Employer Group
Are you the right person to talk about the AARP Medicare Advantage Care flex OH-0006 HMOS-POS plan?
Yes (If you messed this question up I'm telling Bre)
Which Phoenix member is from Cleveland, Ohio?
Clarisa "C-Money" Owens
It is March 2nd, the member has a MAPD and wants a PDP instead
PDP/OEP
They have a Affordable Care Act (ACA) plan and you're trying to find the right number to transfer them.
Phone Numbers and Addresses
The member is interested in a stand alone dental plan, and their MAPD has no dental options at all. Where do you send them?
UnitedHealth One / or Dental Dental
How much will my mom have to pay for a one month supply of Stribild at a standard retail pharmacy for the AARP Medicare Advantage from UHC FG-0002 (PPO) in Lake county Minnesota.
26% coinsurance
BONUS POINTS! +200 EXTRA
Who was a city auditor/councilman in their hometown?
Robert "The Eagle" Landon
Losing their MA-PD plan due to losing Medicare Part B
Lost MAPD and Part B
Shoppers Profile isn't displaying the right drug cost and premium reduction for someone with LIS/Extra help, which job aid can help?
Extra Help Call Handling Tool
Who do we refer members to for life insurance?
New York Life Insurance Company (Located under the AARP section on the phone numbers job aid)
My mom wants to get the RSV vaccine, is this covered under the UHC Medicare Advantage CT-0002 (HMO - POS) in New Haven , Connecticut?
YES
Who is our "Jack of all trades" and has 5 small businesses?
Kelly Brown
In a standard MAPD plan and has Tri-Care or VA insurance.
Elgbl for Other Creditable Cov
You have a One Breath call and need instruction on how what to do.
Situational Guidelines
The member states they have a plan with one of the words Bronze, Silver, Gold, or Platinum in it. What plan is it?
Affordable care act (ACA) plan
What is the annual deductible for drugs covered by the AARP Medicare Advantage from UHC FL-0016 (PPO) in Holmes county Florida?
There are no deductibles for tiers 1 and 2; Tiers 3 , 4 and 5 have a deductible of $600
BONUS POINTS! +400 EXTRA
Who's feet are so small they can fit into kids sized shoes?
Fayiza Mehmood
Enrolling or disenrolling from the Program of All-Inclusive Care for the Elderly
PACE Switcher
You have to put in a withdraw form for an application that isnt showing in MIRA, where can you find this form?
Enrollment Process and Pending Applications
The member states they have a STAR+PLUS plan, what type of insurance is this, and from what state?
Texas Medicaid
For the AARP Medicare Advantage from UHC MN-0002 (PPO), Dakota county, Minnesota what is the maximum cost share for one month supply a tier 3 drug at a in network pharmacy?
17% coinsurance for prefered drugs and 17% coinsurance up to $35 copay for insulin
BONUS POINTS!! +500 extra