Community
Name three community-building activities planned this term.
What are any three of:
The team's new start registration goal this term.
What is 54 registrations?
New leads should be contacted within this amount of time.
What is 24 hours?
This review should occur during every conversation with a student who has transcripts.
What is a thorough AEP review?
The weekly report replacing manual metric reports.
What is the Metric Snapshot?
During week 4, the team creates one of these to share future goals.
What is a Vision Board?
The team's Melt goal is to stay below this percentage.
What is 15%?
Registered students should receive this minimum weekly outreach.
What is 1 outbound call and 1 email?
When handling objections, counselors should complete this before addressing concerns.
What is a full discovery?
These must still be completed before every 1:1.
What are reflection questions?
This week 5 activity allows team members to teach others about a topic they enjoy.
What is Lunch and Learn?
The target IRT Success conversion rate.
What is 60%?
The minimum weekly outreach for in-term students.
What is 2 outbound calls and 1 email?
Before registering without discovery, counselors should first do this.
What are additional outreach attempts?
Leadership plans to complete these twice each month.
What are call reviews?
During Week 8, Team Portia solves the mystery of this famous missing jewel.
What is the Heart of the Ocean necklace?
DAILY DOUBLE WORTH $600
The daily Talk Time goal.
What is 2+ hours per day?
This is the minimum OB Average expectation.
What is 32 OB Average?
Name four things every call should include.
Any four:
Counselors should come prepared to discuss these during team strategy meetings.
What are team metrics, performance trends, and takeaways?
Many team members described community as a place where people feel heard, supported, respected, and ______.
What is appreciated?
Name three priorities from the vision for this term.
Any three:
Name three additional pipeline opportunities.
Any three:
DAILY DOUBLE worth $700
Every call should include this quadrant that helps students visualize.
What is the future quadrant?
According to the Metric/Data Mindset, if one person misses a target...
What is the entire team misses the target?