Case Status
Approved
What is A Status?
UHC Community Plan. UHC Medicare, and United PCP.
What are UHC Plan Types?
IO
What is Image One?
Guide with proper wording to help with call flow.
What is Scripting?
15620 IO Support
What is Claims?
Written offer of Peer to Peer to a denial
What is J Status?
Tool used, if allowed, to quickly copy information to a new case on the same day.
What is Duplicate button?
LOB
Line Of Business
The tool to search for member details to find cases.
What is IO Lookup Tool?
888-338-5514 IO Support
What is Interpreter Line?
UHC Direction
What is P Status?
Finding out which server that you are currently on.
What is the "Red/Live" Banner?
CPT
What is Current Procedure Term?
DAILY DOUBLE-Verifying the group number for a Highmark Eligibility case (including what tab is it located)
What is Highmark Group numbers under Other IO Resources?
34100/34110 nurse ext
What is Radiation Therapy?
Req for an Appeal has Started
What is Q Status?
The button you press to document notes and details on a case to eliminate unnecessary notation.
What is Journal button?
IVR
What is Interactive Voice Response?
Resource you use to complete a redownload on a case the HP hasn't received.
What is Auth Redownload/Cherwell ?
20124 IO Support
What is Multi Case Team Queue/Line?
Medicare Dismissal
What is T Status?
This is who you warm connect a caller doing a case build for Employee member with legacy company(ies).
What is A Supervisor?
SBII
What is Suspicious Behavior Identification and Interdiction?
Tool used to find out which plan type the member has with BCBS using the letters?
What is BCBS Prefix Lookup?
49600 and 20763
What is Post decisions and Peer to Peer lines?